VP, Digital Banking & Member Experience (Hybrid-Remote)

Credit Union of Southern California; Anaheim (CA); Hybride; USD 141 000 - 230 000; Plein temps

Résumé du poste

Credit Union of Southern California (CU SoCal) seeks a strategic leader to head Digital Banking, including Online/Mobile Banking, digital onboarding, and loan application experiences. You will shape the department’s strategy, operating model, and roadmap, while evaluating vendors and driving cross-functional collaboration.

The role demands executive-level ownership of budgets, KPIs, and program delivery, with a focus on security, reliability, and member experience in a hybrid-remote environment

Qualifications

• Experience owning or significantly influencing Online Banking, Mobile Banking, digital account opening, and consumer-loan applications.
• Experience leading major technology implementations, platform conversions, and digital transformations.
• Experience evaluating third-party technology vendors and making major vendor decisions.

Responsabilités

• Develop and maintain the Digital Banking strategic plan, operating model, and roadmap in alignment with CU SoCal’s strategy.
• Oversee Online Banking, Mobile Banking, digital onboarding, deposit origination, and loan application experiences.
• Lead consumer and team-member experiences for digital channels and underwriting-related processes.
• Establish department goals, KPIs, and roadmaps; drive data-informed improvements.
• Provide leadership for Digital Banking technology, vendor evaluation, and platform optimization.
• Guide cross-functional partnerships and ensure quality, security, and compliance in digital initiatives.

Connaissances

Digital Banking leadership

Strategy execution

Vendor management

Budget management

Data-driven decisions

Regulatory knowledge

Formation

Bachelor’s degree in Business/Finance/IS

Outils

MS Office

Description du poste

Credit Union of Southern California (CU SoCal) seeks a strategic leader to head Digital Banking, including Online/Mobile Banking, digital onboarding, and loan application experiences. You will shape the department’s strategy, operating model, and roadmap, while evaluating vendors and driving cross-functional collaboration.

The role demands executive-level ownership of budgets, KPIs, and program delivery, with a focus on security, reliability, and member experience in a hybrid-remote environment