VP, Digital Authentication & Trust Leader

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City, NJ, seeks a Vice President, Product Manager for Digital Authentication in Trust & Security to lead discovery and delivery of secure access capabilities across web and mobile channels.

You will balance customer experience, fraud prevention, and strong controls while partnering with design, technology, and risk teams. You will define requirements, prioritize roadmaps, and ship measurable improvements, guiding cross-functional squads through agile ceremonies and

Qualifications

• 5+ years of business analysis and/or product management delivery experience.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated analytical problem-solving skills with the ability to structure ambiguous problems.
• Experience working with distributed agile scrum teams.
• Working knowledge of agile principles and product delivery practices.
• Proficiency using agile delivery and documentation tools (e.g., Jira and Confluence).
• Experience managing a product backlog, prioritization, and cross-team dependencies.
• Strong communication and presentation skills, including the ability to influence stakeholders.
• Strong organizational and time management skills across multiple concurrent initiatives.

Responsibilities

• Manage and evolve authentication features to improve customer experience and security outcomes.
• Lead discovery activities, including problem definition, customer insights, and hypothesis-driven analysis.
• Define product requirements by writing epics, partnering on user stories, and setting acceptance criteria.
• Participate as a core team member in agile ceremonies to drive delivery, transparency, and continuous improvement.
• Represent the customer perspective and translate needs into product decisions and roadmap contributions.
• Partner with legal, risk, operations, design, data, and technology teams to align on priorities and delivery plans.
• Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness.
• Coordinate dependencies across internal teams to ensure timely end-to-end delivery.
• Drive improvements to operational policies, processes, and customer messaging.

Job description

JPMorgan Chase & Co. in Jersey City, NJ, seeks a Vice President, Product Manager for Digital Authentication in Trust & Security to lead discovery and delivery of secure access capabilities across web and mobile channels.

You will balance customer experience, fraud prevention, and strong controls while partnering with design, technology, and risk teams. You will define requirements, prioritize roadmaps, and ship measurable improvements, guiding cross-functional squads through agile ceremonies and