VP, Product—Digital Authentication & Trust

JPMorgan Chase; Jersey City (NJ); On-site; USD 122,550 - 201,000; Full time

Job summary

JPMorgan Chase in Jersey City is seeking a Vice President, Product Manager Digital Authentication in Trust & Security to lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls.

You will collaborate with design, technology, operations, and risk to define requirements, prioritize roadmaps, and ship measurable improvements across web and mobile channels, while guiding agile teams through epics and user stories.

Qualifications

• 5+ years of business analysis and/or product management delivery experience.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage and evolve existing authentication features to improve customer experience and security outcomes
• Lead discovery activities, including problem definition, customer insights, and hypothesis-driven analysis
• Define product requirements by writing epics, partnering on user stories, and setting clear acceptance criteria
• Participate as a core team member in agile ceremonies to drive delivery, transparency, and continuous improvement
• Represent the customer perspective and translate needs into product decisions and roadmap contributions
• Partner with legal, risk, operations, design, data, and technology teams to align on priorities and delivery plans
• Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness
• Assist with business cases and measurement of operational results to demonstrate product impact
• Coordinate dependencies across internal teams to ensure timely delivery of end-to-end solutions
• Drive improvements to operational policies, process flows, procedures, tools, and customer messaging

Skills

Product management

Business analysis

Agile Scrum

Stakeholder communication

Problem solving

Time management

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

JPMorgan Chase in Jersey City is seeking a Vice President, Product Manager Digital Authentication in Trust & Security to lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls.

You will collaborate with design, technology, operations, and risk to define requirements, prioritize roadmaps, and ship measurable improvements across web and mobile channels, while guiding agile teams through epics and user stories.