VP, Delivery

Bounteous; United States; Remote; USD 157,000 - 227,000; Full time

Job summary

Bounteous is seeking a Vice President of Digital Delivery to lead the delivery organization across North America and India, driving end-to-end delivery of digital products, platforms, and services. You will balance strategy with hands-on leadership, ensuring on‑time, on‑budget outcomes and high client satisfaction.

The role requires deep expertise in Agile, cloud platforms, AI, and transformation programs, with a track record of scaling delivery across a large portfolio and collaborating with

Qualifications

• 12+ years of progressive digital delivery, technology, product, or program management.
• Significant leadership of complex digital products, platforms, and transformation initiatives.
• Experience as a consultant or in an agency environment.
• Hybrid delivery model experience across agency/consultancy, product engineering, and enterprise platforms.
• Experience scaling delivery across a large portfolio of concurrent programs.
• Experience delivering large, multi-year, multi-million dollar digital programs.
• Strong knowledge of Agile, Scrum, DevOps, Lean, product management, and cloud platforms.
• Demonstrated experience with AI, automation, and tech-enabled operational improvement.
• Familiarity with Adobe Experience Cloud, Salesforce, CDP analytics, and loyalty systems.
• Some travel may be required.

Responsibilities

• Develop and execute the delivery strategy for the business unit in North America, to achieve business and technology objectives.
• Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services, from planning through launch and continuous improvement.
• Set delivery models, standards, and performance expectations across all digital initiatives, optimizing the delivery model.
• Establish and continuously improve technical delivery and governance standards, covering architecture feasibility, integration and data dependencies, and release readiness.
• Integrate AI and intelligent automation into the lifecycle, evaluate emerging technologies and processes.
• Establish delivery KPIs covering speed, predictability, quality, productivity, cost, and business value.
• Oversee programs across capabilities including platform implementations, AI enablement, and loyalty systems.
• Build and motivate a high-performing delivery organization with client satisfaction as a focus.
• Manage direct reports and larger delivery team, including performance management and career pathing.
• Partner with India-based delivery leadership to operate one delivery model with shared standards across regions.
• Raise the technical fluency of the delivery organization for solution and estimation conversations.
• Coach and mentor team members and foster collaboration across delivery teams.
• Communicate effectively across engineers to client executives.
• Serve as executive escalation point for major accounts and lead recovery plans.

Skills

Executive communication

Stakeholder management

Problem solving

Organizational leadership

Agile

Scrum

DevOps

Lean

Product management

Cloud platforms

Confluence / JIRA

Education

BS/BA in relevant field

Advanced degree a plus

Tools

Confluence

JIRA

Job description

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.

Currently, Bounteous is searching for a Vice President of Digital Delivery to add to our fast-growing team. Successful candidates bring significant experience leading digital delivery organizations across complex product, platform, and transformation programs, and are equally comfortable setting delivery strategy and stepping into a program that needs help. You'll be responsible for the health, quality, and economics of a portfolio of digital work delivered for some of the world's most recognized consumer brands — spanning loyalty and CRM, commerce and omni-channel experiences, customer data and analytics, product engineering, and a growing portfolio of AI-enabled capabilities.

This is a technical leadership role, not a program administration role. The right candidate holds a credible technical point of view in solution, sequencing, and estimation conversations, can challenge an approach that will not survive contact with production, and owns the engineering-adjacent risks that determine whether a program lands. You will operate as a player coach — leading the delivery organization while staying close enough to the work to be a genuine partner to your teams, your clients, and your peers in a global delivery model that spans North America and India.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Develop and execute the delivery strategy for the business unit in North America, to achieve Bountoeus’ business and technology objectives
• Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services, from planning through launch and continuous improvement, leading on-time, on-budget delivery across the portfolio with high client and team satisfaction
• Set delivery models, standards, and performance expectations across all digital initiatives, continuously optimizing the delivery model (Agile, Scrum, DevOps, Lean, product-led, or hybrid) to standardize process while preserving flexibility across client and technology environments
• Establish and continuously improve technical delivery and governance standards, covering architecture feasibility, integration and data dependencies, environment and release readiness, performance, scalability, production supportability, security, and operational readiness, so PMs can manage risk end-to-end and initiatives meet requirements
• Integrate AI and intelligent automation into the lifecycle (development, testing, deployment, delivery management), evaluate emerging technologies, tools, and processes that improve delivery speed, quality, and scalability
• Establish delivery KPIs covering speed, predictability, quality, productivity, cost, and business value, and monitor performance across the portfolio
• Oversee programs across all Bounteous capabilities, including platform implementations (such as Adobe and Salesforce), AI enablement and maturity programs, commerce and loyalty platforms, customer data and analytics projects, point-of-sale and in-store integrations, and multi-site rollouts
• Build, lead, and motivate a high-performing delivery organization, fostering accountability to client satisfaction among all team members
• Manage direct reports and larger delivery team: project oversight, performance management, goal setting, career pathing, and conflict resolutionin a mature, productive, and positive manner
• Partner with India-based delivery leadership to operate one delivery model with shared standards across regions
• Raise the technical fluency of the delivery organization so leaders can hold their own in solution and estimation conversations
• Coach and mentor team members, and foster a collaborative environment across delivery teams
• Communicate effectively across audiences, from engineers to client executives
• Serve as the executive escalation point for major accounts, leading recovery plans where programs need intervention
• Ensure estimates are technically grounded, reflecting what the work requires
• Ability to understand a complex technical problem and drive toward a solution by building consensus within the team
• Partner with Client Partners and Business Development to scope, size, and solution new opportunities
• Own statement of work review, change request governance, and contract and delivery risk
• Proactively identify execution risks, bottlenecks, dependencies, and capacity constraints before they become escalations
• Own delivery economics, including margin performance against estimate and forecast accuracy
• Own achievement of Client Satisfaction (CSAT) metrics for Delivery-led accounts (accounts for which no Client Partner is assigned)
• Own net revenue retention (NRR) for Delivery-led accounts
• Develop domain expertise in our clients' business space to drive results
• Manage staffing decisions, utilization, bench, and capacity planning across the portfolio, with the support of a direct report Resource Manager
• Partner with Resource Management and Talent Acquisition to convert delivery demand into fulfilled roles, and set the bar for who is placed on what
• Leverage current project and resource management systems to make data-driven decisions and provide reporting as needed

Preferred Qualifications

• BS/BA in a relevant program, or equivalent work experience; advanced degree a plus
• 12+ years of progressive experience in digital delivery, technology, product, or program management
• Significant experience leading complex digital products, platforms, programs, or transformation initiatives
• Several years of experience working as a consultant or in an agency environment
• Proven track record across a hybrid model spanning agency or consultancy work, product engineering, and enterprise platform implementation
• Experience scaling delivery organizations and owning delivery across a large portfolio of concurrent programs
• Experience delivering large, complex digital programs (multi-million dollar, multi-year)
• Strong knowledge of Agile, Scrum, DevOps, Lean, product management, and cloud platforms (AWS, Azure, or GCP)
• Demonstrated experience with AI, automation, and technology-enabled operational improvement
• Familiarity with the marketing and experience technology ecosystem (Adobe Experience Cloud, Salesforce, customer data and analytics platforms, and commerce and loyalty systems)
• Exposure to consumer and retail technology ecosystems, including omni-channel platforms and point-of-sale systems, a plus
• Experience managing distributed and global teams
• In-depth understanding of the digital development process and technologies
• Experience with Confluence / JIRA or equivalent tools for software development
• Strong executive communication, stakeholder management, problem-solving, and organizational leadership capability
• CSM, PMP, SAFe, or cloud certifications are a plus
• Some travel may be required

$157,000 - $227,000 a year

The range listed reflects the base salary for this role. Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role. This position is also eligible to participate in Bounteous' Business Development Commission plan, with details provided during the interview process.

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.Bounteous is willing to sponsor eligible candidates for employment visas.

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