VP Customer Success

IKS Health; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

IKS Health is seeking a VP of Customer Success to lead client engagement and deliver exceptional service, ensuring financial integrity and nurturing client relationships. This key role involves overseeing accounts, navigating complex engagements, and presenting innovative strategies while managing C-Suite relationships within healthcare systems.

Benefits

Healthcare

401k

Paid time off

Qualifications

• 10+ years in solution-driven, technology-enabled consulting or healthcare.
• 5+ years in managing C-Suite relationships in revenue cycle management.

Responsibilities

• Oversee a portfolio of accounts, engaging executives and managing client relations.
• Forecast revenue growth and understand customer transformation challenges.

Skills

Client relationship skills

Business acumen

Problem-solving

Education

Undergraduate or Master's degree

MBA or MHA

Job description

Job Title: VP Customer Success

Location: Dallas

About IKS Health

IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health’s global workforce supports large health systems across the United States. For more information, visit ikshealth.com.

About The Role

Client Partner, VP Customer Success (Sales)

As a Client Partner, you'll immerse yourself in all facets of client growth, fostering relationships, ensuring financial integrity, and orchestrating the flawless delivery of engagements that not only nurture organic growth but also solidify robust connections.

You'll adeptly navigate multi-dimensional engagements, combining revenue cycle transformation, consulting, and technology deployments. Your exuberant energy will drive the presentation of novel strategies and innovative ideas that fuel the expansion of client relationships. Leading teams within a matrixed environment, you'll exude operational mastery in steering your clients' businesses toward financial targets and utmost satisfaction.

Key Responsibilities:

• Oversee a portfolio of accounts with precision and poise.
• Engage with executives, reinforcing value and strategically cross-selling, laying the groundwork for executive-level relationships.
• Manage the entire commercial spectrum of client relations – contracts, pricing, profitability, and more.
• Meticulously forecast revenue growth to achieve net revenue and margin objectives.
• Grasp the intricacies of customers' digital transformation challenges, crafting collaborative strategies to surmount them.
• Offer industry insights to business and product leaders, ensuring the Company's solutions remain at the forefront.
  
  

Qualifications to Spark Success:

• Possess an Undergraduate or Master's degree, with an MBA or MHA as a preferred icing.
• Exemplify unparalleled client relationship skills and sharp business acumen, earning the mantle of Trusted Advisor.
• Embody problem-solving prowess, adeptly simplifying complex information for change transformation efforts.
• Garner a solid 10+ years' experience in solution-driven, technology-enabled consulting, or high-growth provider organizations.
• Flaunt a minimum of 5+ years recent experience in cultivating and managing intricate C-Suite client relationships within healthcare systems, ambulatory or acute revenue cycle management (RCM) environments, single, or multi-specialty practices, encompassing consultative, solution-based selling.
  
  

Compensation and Benefits: The base salary range for this position is $150k-$210k. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.