VP, Customer Experience & Growth Strategy

MOO; East Providence (RI); Remote; USD 200,000 - 320,000; Full time

Job summary

MOO is seeking a visionary VP, Customer Experience to drive the growth of our Managed Services and to lead Customer Service and Revenue Operations across the US, UK, and South Africa. You’ll shape the end-to-end customer journey and set a differentiated experience that aligns with strategic growth objectives.

You will own the customer experience strategy, oversee a ~120-person team, and partner with senior leaders to ensure AI-driven self-service, strong demand generation, and compelling

Qualifications

• Exceptional strategic thinker with ability to turn complex problems into clear strategy.
• Genuine customer obsession with translating insights into strategic changes.
• Ability to identify growth opportunities using customer needs, segmentation, and market potential.
• Proven capability to lead senior functional leaders and drive cross-functional alignment.
• Comfort with technology and AI to enhance customer experience and scalability.

Responsibilities

• Own growth strategy for Managed Services and revenue expansion through acquisition and retention.
• Lead end-to-end Customer Experience strategy and capability across the journey.
• Define differentiated customer experience and prioritise improvements across the organisation.
• Oversee Customer Service performance and future direction, including premium experience and loyalty.
• Own Revenue Operations and Demand Gen to build a robust pipeline for Managed Services.
• Use data, AI, and tools to enhance sales and service effectiveness across teams.

Job description

MOO is seeking a visionary VP, Customer Experience to drive the growth of our Managed Services and to lead Customer Service and Revenue Operations across the US, UK, and South Africa. You’ll shape the end-to-end customer journey and set a differentiated experience that aligns with strategic growth objectives.

You will own the customer experience strategy, oversee a ~120-person team, and partner with senior leaders to ensure AI-driven self-service, strong demand generation, and compelling