VP, Customer Engineering — Data Center GPU Leader

Advanced Micro Devices; Austin (TX); On-site; USD 300,000 - 600,000; Full time

Job summary

Advanced Micro Devices (AMD) seeks a Corporate VP, Customer Engineering to lead the Customer Success function for the DCGPU organization. You will own the end-to-end customer experience for Instinct, guiding deployment, validation, and operations at scale for Tier 1 and Tier 2/3 accounts.

Lead the ASTs, drive cross-functional governance, and partner with Platform, ROCm, and Software teams to accelerate deployments and ensure technical excellence in customer outcomes.

Qualifications

• Senior leadership experience in customer engineering, field engineering, or solutions engineering for semiconductors or AI accelerators.
• Deep technical expertise in GPU architecture, HPC/AI workloads, large-scale data center deployment.
• Experience engaging with hyperscalers and enterprise customers on complex multi-quarter deployments.

Responsibilities

• Build, lead, and scale AMD's Account Success Teams for Tier 1 and Tier 2/3 Instinct accounts.
• Own end-to-end customer readiness, validation, deployment, onboarding, and sustainment for Instinct deployments.
• Operate within the Helios Control Tower model ensuring clear escalation paths and aligned resources.
• Engage with customer CTOs and AI leadership to resolve escalations and communicate AMD's roadmap.
• Collaborate with Platform Engineering, Software (ROCm), and Operations to align customer commitments and governance.
• Drive deployment acceleration and establish dashboards to measure health metrics.

Skills

Executive leadership

Customer engineering leadership

Cross-functional collaboration

Strategic roadmap input

Public speaking

Education

BS/MS/PhD in Electrical Engineering, Computer Science, Computer Engineering

Tools

ROCm

CUDA

Job description

Advanced Micro Devices (AMD) seeks a Corporate VP, Customer Engineering to lead the Customer Success function for the DCGPU organization. You will own the end-to-end customer experience for Instinct, guiding deployment, validation, and operations at scale for Tier 1 and Tier 2/3 accounts.

Lead the ASTs, drive cross-functional governance, and partner with Platform, ROCm, and Software teams to accelerate deployments and ensure technical excellence in customer outcomes.