Chief Customer Engineering for Data Center GPUs

Advanced Micro Devices, Inc.; Austin (TX); On-site; USD 350,000 - 600,000; Full time

Job summary

Advanced Micro Devices, Inc. is seeking a Corporate Vice President of Customer Engineering to lead the Customer Success function for the Data Center GPU organization.

This executive will own end-to-end customer experience from pre-sales through production sustainment, directing multinational Instinct deployments at scale. The role requires senior leadership, deep GPU/hpc expertise, and a proven ability to align engineering, product, and operations with strategic customer outcomes.

Qualifications

• Prior experience at a hyperscaler or AI infrastructure company in a customer-facing engineering leadership role.
• Familiarity with large-scale Instinct/HPC deployment and distributed AI training at scale.
• Track record of influencing product roadmap strategy based on customer field learnings.

Responsibilities

• Build, lead, and scale AMD's Account Success Teams (ASTs) as the engineering nerve center for Tier 1 and Tier 2/3 Instinct customer accounts.
• Own the organizational structure, talent pipeline, and engineering culture that drives successful customer outcomes across the Helios portfolio.
• Serve as the senior engineering executive accountable for customer readiness, validation, deployment, onboarding, and long-term operations across AMD's largest Instinct accounts.
• Ensure seamless technical execution spanning hundreds of cross-functional dependencies from silicon to software to system.
• Operate within the Helios Customer Control Tower model as a core Executive Owner, maintaining escalation paths and resource alignment.
• Act as AMD's most senior technical face to strategic accounts, engaging with customer leadership to resolve escalations and shape deployment architecture.
• Align with Platform Engineering, ROCm, Business Development, and Operations to keep commitments coordinated and provide feedback for product planning.
• Drive measurable acceleration of customer deployment timelines and establish dashboards for executive reporting.
• Recruit, develop, and retain world-class Customer Engineering talent; foster a culture of technical excellence and customer obsession.

Skills

Hyperscaler leadership

Large-scale Instinct/HPC deployment

Executive-level roadmap influence

Education

BS/MS/PhD in Electrical Eng/CS/CE

Job description

Advanced Micro Devices, Inc. is seeking a Corporate Vice President of Customer Engineering to lead the Customer Success function for the Data Center GPU organization.

This executive will own end-to-end customer experience from pre-sales through production sustainment, directing multinational Instinct deployments at scale. The role requires senior leadership, deep GPU/hpc expertise, and a proven ability to align engineering, product, and operations with strategic customer outcomes.