Mortgage Servicing Special Loans Analyst - 5295

Keesler Federal Credit Union; Gulfport (MS); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Spending Accounts for Health/

Employee and Dependent Life Insurance

401(k) Retirement Plan with 100% match

Tuition Reimbursement and Competitive

Short-Term & Long-Term Disability

Employee Assistance Program

Job summary

Keesler Federal Credit Union seeks a Mortgage Servicing Special Loans Analyst in Gulfport, MS. You will manage complex loan types, coordinate with attorneys, and support modifications, with a focus on accuracy and compliance.

The role requires experience in mortgage servicing, familiarity with investor guidelines, and proficiency in Jack Henry systems. On-site work, strong collaboration, and ongoing training are essential.

Qualifications

• High school diploma or GED required.
• 3–5 years of similar or related mortgage servicing experience.
• Familiar with VA, FHA, USDA, and GSE Investor Guidelines.
• Proficient with Jack Henry Core Loan Processing/Servicing Systems.
• Strong communication and interpersonal skills; accurate and detailed.

Responsibilities

• Prepare letters related to mortgage status, attorney instructions, and inquiries.
• Review title releases and mortgage package documents with attorneys.
• Process loan modifications including assumptions, rollovers, hardship mods, and subordinations.
• Obtain deeds of trust and final title policies for QA analysis.
• Input ARM loans, adjust rates, and maintain daily rate data.
• Research borrower authorizations, successors, and deceased borrowers in systems.
• Handle HELOC servicing tasks: payments, rate adjustments, billing, and tax/insurance.

Skills

Communication skills

Arithmetic

Interpersonal skills

Sales culture

Education

High school diploma or GED

RCMS certification (within 2 years)

Tools

Jack Henry Core Loan Processing and Servicing Systems

Microsoft Word

Microsoft Excel

Internet & Email

Job description

Mortgage Servicing Special Loans Analyst - 5295

Job Category: Mortgages

Requisition Number: INTER004570

• Posted : October 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Seaway Admin 13083-A Seaway Road Gulfport, MS 39503, USA

Description

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team membersenjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

WE CURRENTLYDO NOT SPONSOR WORK RELATED VISAS

Position: Mortgage Servicing Special Loans Analyst

Department: Mortgage Loans

Reports to: Investor Reporting Manager

FLSA: Non-Exempt

SUMMARY

Responsible for the processing and coordination of special loan types and functions as outlined by servicing management.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL FUNCTIONS

• Prepares letters pertaining to the status of mortgages, instructions to Attorneys, and related inquiries, as well as preparation of all miscellaneous correspondence.
• Review, research, and perform title releases, prepare partial releases, monitor deed release log Review, track, and research final mortgage package documents are returned from attorneys in a timely manner
• Receives, reviews and prepares documents for loan modifications – including assumptions, constructions rollovers, hardship modifications, principal reduction modifications, recast and subordinations.
• Obtain recorded deed of trust and final title policy for QA analysis before document transfer
• Adjustable-Rate Mortgage (ARM) Loan input, daily rates and maintenance.
• Borrower’s Authorization, Successor in Interest and Deceased Borrower research and document/systems updates
• Ability to perform all functions related to HELOC servicing to include payment research, rate adjustments, billing, reporting, tax / insurance related functions
• Receive, research and prepare documents related to the Servicemembers Civil Relief Act (SCRA).
• Ability to meet established productivity standards.
• Displays a willingness and ability to be cross trained throughout the department and assist others within the Mortgage Loan Department as well.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities:

Any other assigned duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school education or GED.

Experience and Other Requirements:

• Three years to five years of similar or related experience.
• Must become familiar with all KFCU guidelines, policies and procedures, departments, and their relationships.
• Knowledge of VA, FHA, USDA, and GSE Investor Guidelines.
• Must be skilled in Jack Henry (Core) Loan Processing and Loan Servicing Systems.
• Must possess exceptional communication skills to actively communicate with internal departments, attorneys, and other vendors that supply services for KFCU mortgage loan department.
• Must exhibit an exceptional comprehension or arithmetic competency and possess basic clerical skills, including operating a PC.
• Must possess an outgoing personality with a helpful attitude and well developed sales culture attitude toward credit union services and products.
• Accuracy and attention to detail required.
• Must possess and maintain good interpersonal skills with members and other employees.
• Must possess on-going ability to keep abreast of changing policies and procedures.
• Must maintain confidentiality and display dependability.
• Overtime may be required, as work and circumstances require.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer Skills:

• Extensive use of personal PC required.
• Must be proficient in Microsoft Word and Excel, as well as use of internet and e-mail.

Certificates, Licenses and Registrations:

• Must obtain Residential Certified Mortgage Servicing (RCMS) certification within first 2 years of KFCU employment in Mortgage Servicing department and maintain continued education requirements for recertification every 2 years thereafter.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required. The noise level is that of a normal office environment.

DECLARATION

The human resources department retains the sole rights and discretion to make changes to this job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.