VP, Competitive Intelligence & CX Insights

Citigroup Inc.; Schaumburg (IL); On-site; USD 115,000 - 172,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Paid time off

Wellness programs

Job summary

Citibank (Switzerland) AG is seeking a VP of Competitive Intelligence Insights based in Schaumburg, Illinois. This role is key to understanding the competitive customer experience landscape and requires an experienced professional with over 7 years of relevant experience.

You will lead research initiatives, manage vendor relationships, and deliver insights to senior leaders. In addition to a competitive salary range of $114,720 to $172,080, the role includes comprehensive benefits like medical

Qualifications

• 7+ years of work experience required.
• 4+ years in competitive, research/insights or consulting.
• Deep understanding of consumer behavior and motivations.
• Ability to synthesize, prioritize, and drive results.

Responsibilities

• Identify & analyze competitive trends and author presentations.
• Map and benchmark customer journeys and recommend improvements.
• Manage vendor relationships for competitive intelligence.
• Analyze data to build insightful storylines for the business.
• Lead multiple ongoing projects with clear plans and insights.
• Engage cross-functional partners to share insights.

Skills

Consumer journey frameworks

Competitive intelligence techniques

Relationship management

Verbal communication

Written communication

Analytical skills

Project management

Education

Bachelor's degree

Master's degree

Job description

Citibank (Switzerland) AG is seeking a VP of Competitive Intelligence Insights based in Schaumburg, Illinois. This role is key to understanding the competitive customer experience landscape and requires an experienced professional with over 7 years of relevant experience.

You will lead research initiatives, manage vendor relationships, and deliver insights to senior leaders. In addition to a competitive salary range of $114,720 to $172,080, the role includes comprehensive benefits like medical