VP, Competitive Intelligence & CX Insights

Citi; New York (NY); Hybrid; USD 115,000 - 172,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life, accident, and disability ins.

Wellness programs

Paid time off

Job summary

Citi in Schaumburg, Illinois, and New York, New York, seeks a VP of Competitive Intelligence Insights to lead critical research initiatives supporting growth and customer experience. You will drive understanding of the competitive CX landscape, benchmark experiences, and partner with Digital, CX, and Operations to inform strategic decisions.

The role requires senior insight leadership, strong business acumen, and a track record of influencing senior leaders.

Qualifications

• 7+ years of work experience in competitive intelligence, research or related fields.
• 4+ years in competitive insights, research, or consulting with business impact.
• Deep understanding of consumer journeys and competitive intelligence techniques.
• Strong relationship management across teams and partners.
• Excellent written and verbal communication with the ability to influence.
• Ability to synthesize, prioritize and drive results with urgency.

Responsibilities

• Identify and analyze competitive trends and author executive level presentations.
• Map and benchmark customer journeys and recommend improvements.
• Own and manage external vendor relationships for CI function.
• Analyze data to build insightful storylines on opportunities and threats.
• Determine when to use consumer input for analysis and lead multiple projects.
• Develop clear project plans and deliver strategic insights on time.
• Engage cross-functional partners to share insights and drive actions.
• Ensure Citi policies and risk controls are followed in engagements.

Skills

Competitive intelligence

Research insights

Cross-functional collaboration

Strategic thinking

Executive communication

Project management

Education

Bachelor's degree

Master's degree a plus

Job description

Citi in Schaumburg, Illinois, and New York, New York, seeks a VP of Competitive Intelligence Insights to lead critical research initiatives supporting growth and customer experience. You will drive understanding of the competitive CX landscape, benchmark experiences, and partner with Digital, CX, and Operations to inform strategic decisions.

The role requires senior insight leadership, strong business acumen, and a track record of influencing senior leaders.