VP, Community & Financial Inclusion Lead

JPMorgan Chase; Lakeland (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase in Lakeland, FL seeks a Vice President, Community Manager (Consumer Bank) to lead local community strategy and drive measurable business outcomes. You will build partnerships, design outreach programs, and mentor teams to advance financial inclusion.

Responsibilities include developing territory plans, coordinating events and workshops, and collaborating with cross‑functional partners to maximize impact while ensuring compliance and budget adherence.

Qualifications

• Proven leadership experience with the ability to influence across the firm and in the community.
• Strong event coordination, project management, and organizational skills.
• Executive presence and strong presentation skills in both small and large group settings; with delivery in virtual, in-person and hybrid formats.
• Self-starter with a proactive approach, excellent time management, and a passion for making a difference.
• Strategic, analytical, and independent problem-solving skills.
• Demonstrated ability to discover needs and connect clients and business owners to the right resources.

Responsibilities

• Deliver exceptional experiences to clients, community members, and stakeholders by embodying our company values in every interaction.
• Build and maintain strong community partnerships with nonprofits, local leaders, and businesses; meeting regularly engaging to understand needs, plan joint activities, and measure progress toward shared goals.
• Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, translating strategy into clear actionable priorities and measurable outcomes.
• Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners.
• Plan and manage a community engagement calendar with a variety of events and workshop formats to keep engagement strong and drive impact.
• Lead (or co-lead) financial health workshops and events, sharing practical guidance and connecting people to the right Chase experts and solutions.
• Manage events from start to finish-promotion, registration, logistics, event-day execution, and follow-up-ensuring a smooth, organized, and supportive for attendees.
• Collaborate across One Chase and One JPMorganChase (Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan) to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.
• Gather feedback and share results with local and national partners to improve programs and strengthen community engagement.
• Adhere to budget, risk, and compliance requirements by using approved tools and procedures and meeting line-of-business and firmwide standards.
• Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups.

Skills

Leadership

Event coordination

Relationship building

Executive presence

Proactive/self-starter

Strategic thinking

Problem solving

Job description

JPMorgan Chase in Lakeland, FL seeks a Vice President, Community Manager (Consumer Bank) to lead local community strategy and drive measurable business outcomes. You will build partnerships, design outreach programs, and mentor teams to advance financial inclusion.

Responsibilities include developing territory plans, coordinating events and workshops, and collaborating with cross‑functional partners to maximize impact while ensuring compliance and budget adherence.