VP, Cloud Operations & IT Excellence

Illumia; Alpharetta (GA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible time off to include paid hol-

Health, dental, and vision insurance

Employee assistance program

Life insurance/AD&D/disability

FSA or HSA

401(k) match

Employee stock purchase plan

Job summary

Illumia is seeking a Senior executive to lead Cloud Operations and IT, overseeing a ~50-person team across the US, Ireland and India. Responsible for uptime, security alignment and cost management in Azure, AWS, and internal IT as part of a hybrid delivery model.

Reporting to the CTO, you will shape reliability, incident response, and AI-enabled monitoring with strong governance, cross-functional collaboration and strategic prioritization across campuses and clients.

Qualifications

• Bachelor’s degree in computer science, information technology or a related field, or equivalent combination of education and experience.
• 15+ years of experience in technology operations, including 5+ years leading operations or site reliability organizations in a multi-tenant SaaS or cloud product company.
• Experience running production on Azure and AWS at meaningful scale, including incident leadership, change governance, disaster recovery planning and cloud cost management.
• Record of leading managers and directors across time zones, building a bench and holding a high bar for accountability.
• Working fluency with SOC 2 and PCI DSS in a regulated environment, including comfort working with auditors, assessors and client security teams.
• Technical credibility with engineers, including the ability to engage in outage reviews at the technical level.
• Direct experience overseeing internal IT services, or the judgment to lead a seasoned IT leader and hold that function to clear service measures.
• Accountability, collaboration, clear communication with senior leaders and sound judgment under pressure.

Responsibilities

• Owns availability, performance and resilience of every environment our clients and our own teams depend on, with clear service level objectives that the role helps define, publishes and reports against.
• Manages incident management and change management end to end: how we detect, respond, communicate, learn and prevent, and how we approve and release change without slowing the business down.
• Directs cloud operations and site reliability teams, and oversees database administration and internal IT for production.
• Partners with Information Security to ensure controls are true in production and to produce audit evidence for SOC 2, PCI, HIPAA, FERPA and client security reviews.
• Leads Illumia’s internal IT, setting service expectations and aligning with security policies, through a senior director.
• Determines AI guardrails for production monitoring, diagnosis and remediation in collaboration with Security.
• Leads, develops and maintains a distributed team of managers and directors, building a bench for the future.
• Manages cloud spend and forecasting to maintain unit economics trusted by Finance and Product.

Skills

Cloud operations

Leadership

Azure AWS

SOC 2 PCI DSS

Internal IT

Incident leadership

Cost management

Security collaboration

Education

Bachelor’s degree in CS/IT

Tools

Azure

AWS

Security tooling

Job description

Illumia is seeking a Senior executive to lead Cloud Operations and IT, overseeing a ~50-person team across the US, Ireland and India. Responsible for uptime, security alignment and cost management in Azure, AWS, and internal IT as part of a hybrid delivery model.

Reporting to the CTO, you will shape reliability, incident response, and AI-enabled monitoring with strong governance, cross-functional collaboration and strategic prioritization across campuses and clients.