VP, Client Strategy & Growth (Remote)

Tech Sales Jobs; New York (NY); Hybrid; USD 225,000 - 250,000; Full time

Benefits offered by this job

Healthcare plans

60% remote work flexibility

Flexible working hours

Paid family leave (14 weeks)

Job summary

Jellyfish in New York seeks a Vice President of Client Management to lead our client relationships at the highest level. You will guide teams to interpret briefs into agency solutions, drive growth, and maintain long-term partnerships across a wide book of business.

You will partner with leadership to align strategies, manage cross-functional initiatives, and mentor senior staff while delivering quarterly performance reviews and optimizing client outcomes.

Qualifications

• 15+ years experience in client management at an agency, publication or brand.
• At least 5+ years of management/team leadership experience.
• Agency experience is a must.
• Ability to think big and develop long-term client and agency plans.
• Ability to prioritize and effectively delegate and manage multiple jobs simultaneously.

Responsibilities

• Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business.
• Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion.
• Lead the outcomes of client strategies, ensuring all teams are working towards the same goals.
• Drive new product activation, market expansion, and increased client spend.
• Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently.
• Streamline processes, improve workflows, and ensure consistency across client accounts.
• Collaborate with leadership to oversee key Capability workstreams and improvements.
• Lead, mentor, and develop senior team members to drive high performance.
• Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership.
• Identify & deliver growth or performance improvement opportunities to team members in their hub ownership.

Skills

Client management

Leadership

Strategic thinking

Job description

Jellyfish in New York seeks a Vice President of Client Management to lead our client relationships at the highest level. You will guide teams to interpret briefs into agency solutions, drive growth, and maintain long-term partnerships across a wide book of business.

You will partner with leadership to align strategies, manage cross-functional initiatives, and mentor senior staff while delivering quarterly performance reviews and optimizing client outcomes.