Senior Client Strategy & Growth Lead (Remote)

Jellyfish Group; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Healthcare plans

Custom Work Environment

Family Support

Job summary

Jellyfish is seeking a seasoned Client Management Leader in New York, NY to partner with top clients and guide our teams in turning briefs into optimal agency solutions. You will manage high-level relationships, drive revenue growth, and ensure cross-functional alignment across product, marketing, and operations.

Reporting into the Country MD/ EVP Client Management, you will mentor senior staff, deliver quarterly performance reviews, and shape long-term client strategies to expand our book of

Qualifications

• 15+ years experience in client management at an agency, publication or brand.
• At least 5+ years of management/team leadership experience.
• Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns.
• Ability to think big and develop long-term client and agency plans.
• Agency experience is a must.

Responsibilities

• Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
• Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion
• Lead the outcomes of client strategies, ensuring all teams are working towards the same goals
• Drive new product activation, market expansion, and increased client spend
• Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently
• Streamline processes, improve workflows, and ensure consistency across client accounts
• Collaborate with leadership to oversee key Capability workstreams and improvements
• Lead, mentor, and develop senior team members to drive high performance
• Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership
• Identify & deliver growth or performance improvement opportunities to team members in their hub ownership

Skills

Client management

Leadership

Cross-functional collaboration

Strategic planning

Relationship management

Revenue growth

Job description

Jellyfish is seeking a seasoned Client Management Leader in New York, NY to partner with top clients and guide our teams in turning briefs into optimal agency solutions. You will manage high-level relationships, drive revenue growth, and ensure cross-functional alignment across product, marketing, and operations.

Reporting into the Country MD/ EVP Client Management, you will mentor senior staff, deliver quarterly performance reviews, and shape long-term client strategies to expand our book of