VP, Client Partner - Precision Marketing

Critical Mass; New York (NY); On-site; USD 190,000 - 225,000; Full time

Job summary

Critical Mass in New York seeks a Vice President, Client Partner to own the success of major client relationships, set direction, and drive growth. You think strategically, coach teams, and run the business like an owner.

You will lead multidisciplinary teams across offices, manage revenue targets, stay ahead of digital and AI trends, and balance client priorities with agency goals while upholding Critical Mass standards.

Qualifications

• 12+ years in client services across marketing, advertising, or consulting, including senior leadership of large, complex accounts.
• A track record of owning revenue targets and growing client relationships.
• Deep understanding of how digital experiences are planned and built, including eCommerce, analytics, content management, and digital marketing.
• Experience leading multidisciplinary teams, ideally across multiple offices.
• Executive presence with outstanding written, verbal, and presentation skills.
• Sound judgment and tact under pressure; quick decision-making.
• Ability to assess quickly, decide, and act.

Responsibilities

• Own the full scope of client relationships, setting direction and delivering on business objectives.
• Drive revenue growth by spotting opportunities within existing accounts and helping win new ones.
• Partner with the Executive Team to set financial and operational goals and manage day-to-day operations.
• Lead the team with an entrepreneurial mindset to push for innovation and measurable impact.
• Build and mentor a high-performing team and set the example.
• Ensure deliverables meet Critical Mass's standards for quality and creativity.
• Stay ahead of digital, AI, and emerging tech and turn insights into client opportunities.
• Balance client priorities with agency goals and make smart trade-offs.
• Contribute to the agency through knowledge sharing and representation externally.
• Live Critical Mass's values and foster a collaborative, initiative-driven culture.

Skills

Client relationship management

Revenue growth ownership

Executive presence

Strategic planning

Multidisciplinary leadership

Analytical thinking

Tools

AEM

Job description

Critical Mass in New York seeks a Vice President, Client Partner to own the success of major client relationships, set direction, and drive growth. You think strategically, coach teams, and run the business like an owner.

You will lead multidisciplinary teams across offices, manage revenue targets, stay ahead of digital and AI trends, and balance client priorities with agency goals while upholding Critical Mass standards.