Vice President, Client Partner (Precision Marketing)

Critical Mass; New York (NY); On-site; USD 190,000 - 225,000; Full time

Job summary

Critical Mass in New York seeks a Vice President, Client Partner to own the success of major client relationships, set direction, and drive growth. You think strategically, coach teams, and run the business like an owner.

You will lead multidisciplinary teams across offices, manage revenue targets, stay ahead of digital and AI trends, and balance client priorities with agency goals while upholding Critical Mass standards.

Qualifications

• 12+ years in client services across marketing, advertising, or consulting, including senior leadership of large, complex accounts.
• A track record of owning revenue targets and growing client relationships.
• Deep understanding of how digital experiences are planned and built, including eCommerce, analytics, content management, and digital marketing.
• Experience leading multidisciplinary teams, ideally across multiple offices.
• Executive presence with outstanding written, verbal, and presentation skills.
• Sound judgment and tact under pressure; quick decision-making.
• Ability to assess quickly, decide, and act.

Responsibilities

• Own the full scope of client relationships, setting direction and delivering on business objectives.
• Drive revenue growth by spotting opportunities within existing accounts and helping win new ones.
• Partner with the Executive Team to set financial and operational goals and manage day-to-day operations.
• Lead the team with an entrepreneurial mindset to push for innovation and measurable impact.
• Build and mentor a high-performing team and set the example.
• Ensure deliverables meet Critical Mass's standards for quality and creativity.
• Stay ahead of digital, AI, and emerging tech and turn insights into client opportunities.
• Balance client priorities with agency goals and make smart trade-offs.
• Contribute to the agency through knowledge sharing and representation externally.
• Live Critical Mass's values and foster a collaborative, initiative-driven culture.

Skills

Client relationship management

Revenue growth ownership

Executive presence

Strategic planning

Multidisciplinary leadership

Analytical thinking

Tools

AEM

Job description

Vice President, Client Partner (Precision Marketing)

in New York, New York, United States of America.

As VP, Client Partner, you own the success of some of Critical Mass's most important client relationships. You're the person clients call when the stakes are high, and the person your team looks to for direction when the path isn't obvious. You think like a strategist, lead like a coach, and run your business like an owner. You know how to grow an account by delivering work that matters, and you bring a polished, structured approach that reflects the best of the agency.

Leading multidisciplinary teams across offices doesn't make you sweat. Neither does a tough conversation, a shifting brief, or an ambitious revenue target.

What you'll do

• Own the full scope of your client relationships, setting direction, delivering on business objectives, and making Critical Mass indispensable.
• Drive revenue growth across your line of business by spotting and building organic opportunities within existing accounts and helping win new ones.
• Partner with the Executive Team to set financial and operational goals, and own the strategic planning, fiscal management, and day-to-day operations of your business.
• Bring an entrepreneurial mindset, pushing your team and clients toward innovation and measurable business impact.
• Build and lead a high-performing team. Set a clear vision, manage performance, mentor future leaders, and set the example.
• Champion excellence by making sure everything we deliver meets Critical Mass's standards for quality and creativity.
• Stay ahead of what's next in digital, AI, and emerging technology, and turn it into opportunities for your clients.
• Balance client priorities with agency goals, making smart trade-offs that serve both.
• Contribute to the agency beyond your accounts through knowledge sharing, best practices, succession planning, and representing Critical Mass externally.
• Live Critical Mass's values, and build a team culture where collaboration and initiative thrive.

What you bring

• 12+ years in client services across marketing, advertising, or consulting, including senior leadership of large, complex accounts.
• A track record of owning revenue targets and growing client relationships.
• Deep understanding of how digital experiences are planned and built, including eCommerce, analytics, content management, and digital marketing. Familiarity with Adobe Experience Manager (AEM) is an asset.
• Experience leading multidisciplinary teams, ideally across multiple offices.
• Executive presence, with outstanding written, verbal, and presentation skills.
• Sound judgment and tact, especially when the pressure is on.
• The ability to assess quickly, make decisions, and act.
• A sharp eye for detail without losing sight of the big picture.

Salary Range: $190,000 - $225,,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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