VP, Client Operations & Data-Driven Improvements

BNY; Pittsburgh (Allegheny County); On-site; USD 120,000 - 160,000; Full time

Job summary

BNY is seeking a Vice President, Client Operations Manager in Pittsburgh, PA to lead operations in client data management. This role entails ensuring service delivery meets standards and providing a proactive, data-driven approach to enhancing operational efficiency.

Qualified candidates will typically possess 4-7 years of experience with a strong focus on operations in financial services. Skills in stakeholder management and process improvement are essential.

Qualifications

• Typically 4-7 years of experience and 0-1 years of management experience.
• 8+ years of operations experience in financial services with product-specific expertise.
• Hands-on experience with case management platforms (e.g., eCRM).

Responsibilities

• Lead a team serving as the main point of contact for client queries.
• Design and implement operational metrics and dashboards.
• Collaborate with clients to drive automation and eliminate manual processes.

Skills

Operational metrics and dashboards implementation

Stakeholder management

Communication skills

Problem-solving skills

Process improvement

Education

Bachelor's degree in Business Administration, Finance, or a related field

Advanced degree or relevant certifications (e.g., PMP, Lean Six Sigma)

Tools

eCRM case management platforms

Job description

BNY is seeking a Vice President, Client Operations Manager in Pittsburgh, PA to lead operations in client data management. This role entails ensuring service delivery meets standards and providing a proactive, data-driven approach to enhancing operational efficiency.

Qualified candidates will typically possess 4-7 years of experience with a strong focus on operations in financial services. Skills in stakeholder management and process improvement are essential.