VP, Client Implementations & Onboarding

BNY Mellon; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon seeks a Vice President, Client Implementations Manager in New York, NY to lead complex onboarding projects for new clients. You’ll coordinate with internal partners and clients to move assets and processes to BNY, while enforcing governance and schedules to meet onboarding timelines.

You will drive client conversions, lead change initiatives, and align Operations, Product, Technology, and Legal teams to deliver high-quality outcomes and satisfaction.

Qualifications

• Bachelor’s degree or the equivalent.
• 5-10+ years of total work experience.
• Project Management Certification is strongly preferred.
• Experience in client-facing and/or project management roles is strongly recommended.
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025.

Responsibilities

• Responsible for project/program management of complex projects and programs for new business.
• Collaborates with internal Key Partners and clients to facilitate the conversion of new client’s assets, processes, and procedures from current custodian(s) to BNY.
• Deploys full program governance with standard artifacts to track project plan assignments.
• Coordinates the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works withinternal and external stakeholders to meet target onboarding/conversion timelines.
• Lead Client Conversion and Change improvement initiatives.
• Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction
• Collabs with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams
• Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models

Skills

Project management

Client onboarding

Governance

Stakeholder collaboration

Education

Bachelor's degree

Job description

BNY Mellon seeks a Vice President, Client Implementations Manager in New York, NY to lead complex onboarding projects for new clients. You’ll coordinate with internal partners and clients to move assets and processes to BNY, while enforcing governance and schedules to meet onboarding timelines.

You will drive client conversions, lead change initiatives, and align Operations, Product, Technology, and Legal teams to deliver high-quality outcomes and satisfaction.