VP, Client Experience

Tbwa Chiat/Day Inc; Philadelphia (Philadelphia County); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic professional with extensive experience in pharma marketing and digital landscapes. This role focuses on building strong client relationships and driving innovative brand strategies within the healthcare sector. The ideal candidate will bring a wealth of knowledge, a collaborative spirit, and a passion for enhancing client engagement. Join a creative agency that values diversity and innovation, and contribute to reshaping how brands connect with patients and healthcare providers. This is a fantastic opportunity to make a significant impact in a thriving environment.

Qualifications

• 10+ years of experience in client services and digital pharmaceutical marketing.
• Deep understanding of pharma advertising and FDA regulations.

Responsibilities

• Build and maintain strong client relationships and manage account profitability.
• Develop impactful brand strategies and manage client budgets.

Skills

Client Relationship Management

Pharma Marketing

Digital Marketing

Strategic Planning

Problem Solving

Team Building

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Communications

Bachelor's Degree in Business Administration

Job description

Imre is an independent, award-winning, brand-engagement creative agency that helps consumer and healthcare brands connect authentically with people in some of the most important decisions of their lives.

At Imre, we believe in the five core values of Empathy, Optimism, Kindness, Innovation, and Disruption as the basis for business. Our culture is steeped in the personalities of our three home cities (New York, Philadelphia, and Baltimore) as well as our WFA employees around the USA. We are LGBTQ+- founded, and for 30 years have strongly believed that diversity is one of the key drivers of great creative and one of the keys to our success.

We’re looking to add to our team of experts, and can’t wait to meet you!

Reporting to the Senior Vice President of imre Health, the person we’re looking for brings a wealth of pharma marketing experience, mastery of the digital and social landscape in life sciences, and shares a mutual calling to shake up the way that brands interact with patients and healthcare providers. High energy, curiosity and a collaborative spirit are key to driving proactive client relationships and stimulating smart thinking among a multi-disciplinary internal team.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Building, maintaining and growing strong client relationships.
• Overall growth and profitability of accounts. Fiscal management of client budgets. Accountable for the development, management and evaluation of operating budget, and for achieving objectives while operating within budgeted expense targets.
• Keeping agency leadership informed of the status of the group’s accounts, challenges, opportunities, staffing needs and plans.
• Leading conversations with client procurement partners.
• Partnering in the development of novel and highly impactful brand strategies.
• Maintaining a high level of performance by the Client Experience teams and other agency personnel.
• Plans, develops, and defends budget recommendations, work goals, measurements, and training requirements necessary to provide both quality and profitable service to clients.
• Planning and developing programs and services which are consistent with the clients’ mission and brand strategy.
• Operationalizing new and untested approaches for engaging audiences online and offline.
• Must have proven success at identifying opportunities and securing organic client growth.
• Must have participated actively in new business initiatives, including planning and pitch presentations.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's Degree in Marketing, Communications, Business Administration or related field.
• 10+ years of client services, agency, digital pharmaceutical, healthcare related experience required.
• A deep and thorough understanding of the pharma/healthcare advertising industry and a workable understanding of FDA regulations for advertising and digital promotions.
• Being sufficiently informed and personally involved in the day-to-day, ensuring sound planning, flawless execution and a solid client/agency relationship.
• Proven track record at exceeding client expectations and building trusted relationships.
• Problem solving prowess and an openness to new ideas.
• Mastery of conceptual thinking.
• Agility in management style.
• Expertise in team building within and outside of agency walls.