VP Client Delivery Lead US

mea; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

mea is seeking a dynamic US VP Client Delivery to lead and oversee the delivery of insurance product implementations across the United States. You will manage multi-disciplinary teams, sustain client relationships, and ensure on-time, on-budget delivery while exceeding client expectations.

Deep P&C underwriting or claims knowledge and a proven track record delivering large-scale programs are essential. This role is remote within US time zones.

Qualifications

• Bachelor’s degree in business, management, or a related field.
• 15+ years of experience in client delivery or program management, with leadership roles.
• Deep knowledge of end-to-end P&C insurance underwriting and claims operations.
• Strong communication, negotiation, and stakeholder management skills.

Responsibilities

• Oversee the planning, execution, and delivery of all US client projects.
• Directly managing client implementations and acting as escalation point.
• Collaborate with internal teams to allocate resources, manage risks, and mitigate issues.
• Ensure projects are on-time, on-budget, on-scope and meet client expectations.
• Build, lead and mentor a team of delivery managers and other delivery professionals.
• Provide regular status reports to Mea leadership and clients.

Skills

Client delivery leadership

Project management

Leadership

Communication

Negotiation

Stakeholder management

Agile

Education

Bachelor’s degree in business/management or related field

Tools

CRM systems

Project management software

ERP

Job description

At mea, our mission is to make customers’ lives easier by delivering insurance-specific technology that just works. We’re building an intelligent operating layer for the insurance industry—combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end-to-end and deliver operational impact from day one.

Founded in 2021 and bootstrapped to 4 straight years of profitability, mea raised $50 million from SEP in February 2026 and now serves clients across 21 countries. We are a fully remote global team of over 100 insurance veterans and technologists, spanning the UK, US, India, continental Europe, and the Middle East. With the future for innovation in insurance looking more positive than it ever has before, you will be joining us at a moment in time where what we build now will define the next era of insurance operations.

Job Title: VP, Client Delivery Lead US

Location: U.S., Remote

Work Schedule: Candidates must be able to work primarily within Eastern or Central Time Zone business hours to support clients and internal stakeholders

Reports to: COO/Global head of client delivery

Job Type: Full-Time

The US VP Client Delivery is a critical role for mea platform. mea wins due to having a product that works, deep insurance expertise and the ability to deliver the product into clients faster than the rest of the market.

The US VP Client Delivery, will be the senior project/program leader who has deep P&C Insurance expertise. The role will lead the management of complex implementations of mea products into clients in the United States. Working with mea tech and pre-sales teams, building strong influence with clients and ensuring that projects are completed on time, within budget, and to beating the client's expectations. This role will be responsible for building strong and deep client relationships, leading a team, and driving operational efficiencies ensuring the highest standards of client delivery and satisfaction.

We are specifically seeking a senior delivery leader with deep Property & Casualty (P&C) insurance experience and a strong background delivering implementation programs across Claims, Underwriting, Policy Administration, or related core insurance functions.

Job Overview:

We are seeking a dynamic and experienced US VP Client Delivery to lead and oversee the successful delivery of product implementations to clients ((re)insurers, brokers, MGA’s) across the United States. This role requires a hands-on leader who is client-focused, results-driven, and experienced in managing scaled implementations into clients and delivery teams. You will be responsible for ensuring complex client implementations are executed flawlessly, timelines are met, and clients receive exceptional service throughout the lifecycle of engagements (NPS). The role requires an individual who can build outstanding long-term relationships with clients, deal effectively with conflicts that arise, deliver exceptional stakeholder management, support clients in change management where required, get the best from the mea internal teams, bring the right skills to bear at the right moment. Deep P&C Commerical Specialty Insurance Underwriting or claims knowledge is critical. A background in delivering tech first projects in large complex organisations is essential for this role.

Key Responsibilities:

• Project management & Execution; Oversee the planning, execution, and delivery of all US client projects.
• Solid client facing project management is at the heart of this role
• Directly managing client implementations
• Acting as a client facing escalation point for implementations being managed by your team
• Processes to ensure projects are on-time, on-budget, on scope, beating expectations
• Building and leading a team of project managers
• Collaborate with internal teams to allocate resources, manage risks, and mitigate issues.
• Track project progress and KPIs, adjusting as needed to ensure success.
• Build, lead and mentor a team of delivery managers and other delivery professionals.
• Foster a collaborative and high-performance culture within the delivery team.
• Provide guidance on best practices, processes, and problem-solving to ensure successful project outcomes.
• Manage the financial health of client projects, including budgets, forecasts, and billing.
• Identify and capitalize on opportunities for up-selling and cross-selling additional
• services to existing clients.
• Evaluate and implement processes to improve delivery efficiency and quality.
• Analyze client feedback and project outcomes to recommend improvements.
• Reporting & Documentation:
• Provide regular status reports to mea senior leadership and clients.
• Maintain detailed records of project timelines, deliverables, and outcomes.
• Ensure adherence to contractual terms and service-level agreements (SLAs).

Client-Centric Culture:

• Foster a customer-first mentality throughout the organization.
• Ensure all teams understand the impact of their work on clients and work collaboratively to deliver superior experiences.
• Develop client feedback loops to improve service and identify opportunities for new offerings and business

Qualifications:

• Bachelor’s degree in business, Management, or a related field (or equivalent experience).
• 15+ years of experience in client delivery, program management, or related fields, with at least 3 years in a leadership role.
• Proven track record of managing large, complex projects and teams in a client-facing role and into large complex organisations.
• In-depth knowledge and understanding of end-to-end P&C Commerical Speciality insurance underwriting and or claims operational processes
• In-depth knowledge and understanding of P&C lines of business, underwriting and claims terms
• Strong understanding of project management methodologies (e.g., Agile, Waterfall) and experience applying them in real-world scenarios.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to translate client requirements into deliverables for the internal teams
• Ability to thrive in a fast-paced, deadline-driven environment.
• Ability to manage ambiguity and think your way to answers.
• Strong analytical skills, with the ability to assess complex situations and implement effective solutions
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage teams across various functions.

Preferred Skills/Experience:

• Experience in P&C Commerical Speciality Insurance (e.g., technology, consulting, insurance and financial industries, etc.).
• Familiarity with operational tools and software (e.g., CRM systems, project management software, ERP).
• Six Sigma, Lean, or similar process improvement certifications.
• Certifications in project management (e.g., PMP, Agile/Scrum).