VP, Branch Manager

Enterprise Financial Services Corp.; Los Alamos (NM); On-site; USD 100,000 - 140,000; Full time

Job summary

Enterprise Bank & Trust is seeking a VP, Branch Manager to lead daily branch operations and front-end sales management. You will supervise staff, ensure exceptional customer service, and enforce bank policies.

The role emphasizes staff development, cross-selling, and compliance across all activities at the branch. The position requires extensive banking experience, strong leadership, and a proven ability to drive branch performance while maintaining regulatory compliance.

Qualifications

• Requires five years banking experience or equivalent.
• Excellent leadership and supervisory skills are essential.
• Strong sales and customer service abilities.
• Solid written and verbal communication skills.

Responsibilities

• Direct supervision of day-to-day branch operations and associates.
• Direct activities to ensure efficient customer service and branch performance.
• Ensure compliance with bank policies and training on policy changes.
• Recruit, train, and develop branch staff; oversee performance and disciplinary actions.
• Collaborate with other departments to support branch operations and security.

Skills

Leadership

Sales management

Cross-selling

Customer service

Communication

Education

High School diploma or equivalent

Bachelor’s degree in business or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Workday

Salesforce

Job description

VP, Branch Manager

Responsible for the day-to-day operational management of a branch location as well as the front-end sales management. Supervises the activities of branch associates including resolving escalated concerns, hiring, scheduling, performance evaluations, discipline and recommending development opportunities. Provides leadership and guidance to ensure compliance with bank policies. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving client concerns.

Essential Duties and Responsibilities

• Direct supervision of day-to-day operation of the branch and associates.
• Direct activities of branch associates to ensure complete and efficient customer service.
• Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities.
• Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.
• Act autonomously when making decisions and client escalations, requires guidance on more complex judgments.
• Actively develops and cross-trains team to ensure tools for success, prepares associates for career development and promotional opportunities.
• Oversees the recruitment and training processes for branch staff.
• Partners with other departments to support branch operations and compliance.
• Responsible for overall operation and maintenance of bank building, premises and facilities.
• Participates in business development activities.
• Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.
• Other duties as assigned.

Qualifications

• Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.
• Sales management skills to coach associates to meet branch goals.
• Sales and marketing orientation with emphasis on cross-selling bank services.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented with a positive attitude and ability to work well with others.
• Strong oral and written communication skills.
• Strong knowledge of all various types of products offered at the bank.
• Excellent problem-solving skills.

Supervisory Responsibilities

Supervision of Branch Associates.

Education and Experience

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience required.
• Minimum of five years banking experience required.
• Experience working in an environment with individual and team goals.
• Previous supervisory experience required.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite (Gmail, Calendar, Google Docs, Google Sheets).
• Workday, IBS, Salesforce.

Certificates, Licenses and Registrations

Notary license where applicable.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail]. Enterprise Bank & Trust is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.