Voyager 47 Concierge - On Call

OKBR Green Manager, LLC; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance (Dental, Medical, etc

Paid Holidays, Sick, Vacation and Paid

Retirement Plan (401K)

Employee Assistance Program

Discounted Hotel Rates

Growth opportunities through training

Job summary

OUTRIGGER Resorts & Hotels is seeking a guest-focused professional to staff the Voyager 47 Club lounge in our U.S. properties. You will assist guests, manage lounge operations, and support breakfast, cocktail hours, and other meal periods with attention to detail and exceptional hospitality.

The role requires a flexible schedule, a strong service attitude, and the ability to work well with a team. A current TB clearance within the last 12 months is required.

Qualifications

• Customer service mindset and hospitality attitude.
• Ability to adapt to flexible shifts and days.
• Strong attention to detail in lounge operations.

Responsibilities

• Exemplifies the image of Aloha while assisting guests per Outrigger policies.
• Maintains Voyager 47 club lounge operations, attending to Voyager 47 guests.
• Performs daily setup and breakdown for lounge services including breakfast and cocktail periods.
• Assists with food & beverage inventory ordering and monitoring.
• Ensures proper guest interactions following the four keys.

Skills

Customer service mindset

Flexible schedule

Attention to detail

Job description

Job Description

Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Job Duties

• Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
• Attends to all duties related to the Voyagers 47 club lounge, which involves looking after the needs of all Voyager 47 guests.
• Responsible for daily set-up and breakdown for lounge operations, including preparation of food and beverages during the morning breakfast, cocktail hour, and additional meal period services at the Voyager 47 Club lounge.
• Assists with ordering and monitoring of food & beverage inventories, to include all necessary equipment and supplies to running a smooth operation.
• 4 keys to be practiced on all guest interactions.
• Must be able to work flexible days and shifts and have a strong service-oriented attitude and able to work well with others.
• A TB Clearance issued in the last 12 months is required.

Salary and Benefits

Base pay starts at $31.06.

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award ProgramsEmployee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs!

*Benefits may vary depending on position or property

The OUTRIGGER Way

Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE The OUTRIGGER Way It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe.

About OUTRIGGER Resorts & Hotels

For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram and Twitter.