Volunteer Services Representative, PT Days

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

El Paso Children’s Hospital Corporation is seeking a Volunteer Services Coordinator to plan, organize, and implement recruitment, training, and scheduling of volunteers to support our hospital operations and patient care.

The role requires strong communication, organizational, and problem-solving skills, with experience in healthcare or customer relations preferred. Fluency in English; Spanish preferred, and the ability to work with diverse populations is essential.

Qualifications

• Two years of experience in business or customer relations, preferably in healthcare setting.
• Associate’s degree in a related field.
• Strong verbal and written communication skills, knowledge of English grammar, punctuation and spelling.
• Flexibility and adaptability to change.
• Ability to plan, organize, develop and implement program goals, policies and procedures.
• Strong analytical problem solving skills.
• Negotiation, mediation and problem resolution skills.
• Strong interpersonal skills; ability to work with people from diverse backgrounds.
• Ability to work independently with sound judgment with customers and physicians.
• Proficiency with computer applications including Microsoft Office (Word, PowerPoint, Excel).
• Strong organizational and time management skills; ability to prioritize tasks.
• Detail oriented and able to work in a fast-paced environment.
• Ability to safeguard confidential information.
• Fluency in English; Spanish preferred.

Responsibilities

• Plan, organize and implement recruitment, training and scheduling of volunteer workers.
• Augment services provided to internal and external customers.
• Coordinate with physicians and staff to support volunteer programs.
• Maintain confidentiality and manage volunteer records with accuracy.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Organizational skills

Problem solving

Interpersonal skills

Confidentiality

Computer skills

Microsoft Office

Education

Associate’s degree in related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Database management

Job description

Position SummaryUnder the general supervision of the Director of Human Resources, the Volunteer Services Coordinator plans, organizes and implements the recruitment, training and scheduling of volunteer workers to augment the services provided to internal and external customers at El Paso Children’s Hospital (EPCH).Minimum Position RequirementsWork Experience:Two years of experience in business or customer relations, preferably in healthcare setting.Education and Training:Associate’s degree in a related field.Skills:Strong verbal and written communication skills, knowledge of English grammar, punctuation and spelling.Flexible, open-minded, adaptable to change.Ability to plan organize develop and implement program goals, objectives, policies and procedures.Strong analytical problem solving skills. Demonstrated skill in negotiation, mediation and problem resolution.Strong interpersonal skills. Ability to deal effectively with various individuals in stressful, highly sensitive situations.Ability to work effectively with people of all social, economic, and cultural backgrounds.Ability to work independently and exercise sound judgment in interaction with customers and physicians.Proficient ability to utilize computer applications, spreadsheets, word processing, and database management to include Microsoft Office (Word, PowerPoint, Excel).Strong organizational and time management skills, as evidenced by capacity to prioritize tasks.Must be detailed oriented and able to work in a fast paced environment.Ability to safeguard confidential information.Ability to speak fluently in English and Spanish preferred.