Volunteer Services Program Manager

Boston Medical Center; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Boston Medical Center is seeking a Volunteer Services Program Manager to implement volunteer strategies for recruitment, onboarding, and engagement of individuals and groups to augment staff resources. The role reports to the Director of Volunteer Services and oversees scheduling, training, and KPI dashboards across BMCHS locations.

Responsibilities include needs assessment, volunteer engagement management in the Workday system, coordination of onboarding, background checks, orientation, and

Qualifications

• Education: Bachelor's degree or equivalent combination of education and experience.
• Working knowledge of best practices in volunteer coordination.
• Recruiting, screening, and training experience.

Responsibilities

• Works with department heads to conduct a comprehensive volunteer needs assessment for BMCHS activities at all BMCHS locations.
• Manages all aspects of volunteer engagement in the Workday System.
• Manages volunteer availability, engagement and scheduling through Vsys, and assists in recruiting volunteers through local media, web, social media and outreach in partnership with Marketing and Communications.
• Develops/reviews/updates volunteer handbook for internal use and assists departments with scheduling volunteers into shift work.

Skills

Volunteer coordination

Teamwork

Communication

Recruiting & training

Education

Bachelor's degree

Tools

Workday System

Vsys

Job description

POSITION SUMMARY: The Volunteer Program Manager will implement the Volunteer Services Strategies for Recruitment, Onboarding and Engagement of individual and group volunteers to supplement BMC staff resources. Reports to Director of Volunteer Services Position: Volunteer Services Program Manager Department: Volunteer Services Schedule: Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works with department heads to conduct a comprehensive volunteer needs assessment for BMCHS activities at all BMCHS locations
• Manages all aspects of volunteer engagement in the Workday System
• Manages volunteer availability, engagement and scheduling through Vsys, the volunteer management software system; Assists in recruiting volunteers through local media, web, social media and outreach in partnership with Marketing and Communications
• Develops/reviews/updates volunteer handbook for internal use that provides policy, information and guidelines for staff and volunteers; Assists departments with scheduling volunteers into shift work for BMC activities, based on departmental needs and organizational priorities
• Works to keep volunteers properly informed about the BMC and their duties, through orientation meetings, group sessions, newsletters, emails and phone calls
• Ensures proper background checks are performed
• Ensures compliance and clearance with Occupational Health
• Facilitates ID badges for volunteers
• Works with appropriate staff to ensure volunteers are properly trained in their area of service
• Manages quantitative data for Volunteer Services Dashboard (KPIs)
• Conducts biannual Volunteer Satisfaction surveys
• Recruit and manage Volunteer Services department volunteers
• Oversee the Junior Summer Volunteer Program
• Performs other related duties as required

JOB REQUIREMENTS

• Education: Bachelor's degree or equivalent combination of education and experience.
• Working knowledge of best practices in volunteer coordination.
• Recruiting, screening, and training experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

• Certification in Volunteer Management desirable

EXPERIENCE

• Demonstrated experience working in a collaborative work environment and promoting teamwork.
• Minimum 3 years of program coordination and project management experience.
• Minimum 1 year of working with the public in formal and informal settings.

Compensation

Compensation Range: $66,000.00- $96,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

• In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.