Volunteer Services Program Manager

BMC Software; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Discretionary annual bonuses

Flexible Spending Accounts

403(b) matching

Paid time off

Career advancement opportunities

Well-being resources

Job summary

BMCHS is seeking a Volunteer Services Program Manager to lead recruitment, onboarding and engagement of volunteers across all locations.

You will implement service strategies, oversee a volunteer handbook, and ensure compliance with background checks and health clearances while coordinating with Marketing and staff to meet organizational priorities.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Working knowledge of best practices in volunteer coordination.
• Recruiting, screening, and training experience.

Responsibilities

• Conduct a comprehensive volunteer needs assessment for BMCHS activities at all locations.
• Manage all aspects of volunteer engagement in the Workday System.
• Schedule volunteers through Vsys and manage availability.
• Assist in recruiting volunteers via local media, web, and outreach.
• Develop or update the volunteer handbook with policies and guidelines.
• Assist departments with scheduling volunteers into shifts.
• Inform volunteers about duties through orientation, newsletters, and calls.
• Ensure background checks and health clearance compliance.
• Facilitate ID badges and staff training for volunteers.
• Maintain Volunteer Services KPI dashboards and Biannual surveys.
• Recruit and manage Volunteer Services department volunteers.
• Oversee the Junior Summer Volunteer Program.

Education

Bachelor's degree

Volunteer coordination knowledge

Recruiting, screening & training experience

Certification in Volunteer Management desirable

Job description

POSITION SUMMARY:

The Volunteer Program Manager will implement the Volunteer Services Strategies for Recruitment, Onboarding and Engagement of individual and group volunteers to supplement BMC staff resources. Reports to Director of Volunteer Services

Position : Volunteer Services Program Manager

Department : Volunteer Services

Schedule : Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Works with department heads to conduct a comprehensive volunteer needs assessment for BMCHS activities at all BMCHS locations

• Manages all aspects of volunteer engagement in the Workday System

• Manages volunteer availability, engagement and scheduling through Vsys, the volunteer management software system;

• Assists in recruiting volunteers through local media, web, social media and outreach in partnership with Marketing and Communications

• Develops/reviews/updates volunteer handbook for internal use that provides policy, information and guidelines for staff and volunteers;

• Assists departments with scheduling volunteers into shift work for BMC activities, based on departmental needs and organizational priorities;

• Works to keep volunteers properly informed about the BMC and their duties, through orientation meetings, group sessions, newsletters, emails and phone calls;

• Ensures proper background checks are performed

• Ensures compliance and clearance with Occupational Health;

• Facilitates ID badges for volunteers;

• Works with appropriate staff to ensure volunteers are properly trained in their area of service;

• Manages quantitative data for Volunteer Services Dashboard (KPIs);

• Conducts biannual Volunteer Satisfaction surveys;

• Recruit and manage Volunteer Services department volunteers

• Oversee the Junior Summer Volunteer Program

• Performs other related duties as required.

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree or equivalent combination of education and experience.

• Working knowledge of best practices in volunteer coordination.

• Recruiting, screening, and training experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Certification in Volunteer Management desirable

EXPERIENCE:

• Demonstrated experience working in a collaborative work environment and promoting teamwork.

• Minimum 3 years of program coordination and project management experience.

• Minimum 1 year of working with the public in formal and informal settings.

Compensation Range:

$66,000.00- $96,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans