Volunteer Services Lead - Recruitment & Impact Programs

Saint Peter’s Health Care System; New Brunswick, Northern (NJ, KY); Hybrid; USD 48,000 - 76,000; Full time

Job summary

Saint Peter’s Health Care System in New Brunswick, NJ seeks a Volunteer Coordinator in Volunteer Services to lead recruitment, onboarding, and training of volunteers, scheduling based on needs, and aligning activities with the organization's mission.

You will develop and administer the volunteer services strategic plan, manage the budget, build community partnerships, resolve issues, and provide guidance to volunteers and team leaders in a supportive, confidential environment.

Qualifications

• Bachelor’s degree preferred and two to five years of customer service, retail, public relations and/or volunteer services and recruiting experience.
• Ability to communicate effectively with personnel at all organizational levels, orally and in writing.
• Proficient in Microsoft Office to be able to efficiently and effectively communicate data, correspondence and educational programs. Knowledge of databases and the ability to learn about and assist in training for software upgrades and new application installations.
• Demonstrate skills such as planning, organizing, and analyzing the customer experience and volunteer services feedback.
• Knowledge of customer service, complaint management, and service recovery.
• Requires solid interpersonal skills for effective communication within all customer groups. Supervisory experience is helpful.
• Must be detail-oriented, have multitasking abilities, and be able to work independently.
• Ability to function effectively independently, deal with sensitive issues and maintain confidentiality.

Responsibilities

• Develop and oversee volunteer recruitment strategies; coordinate volunteer onboarding, orientation, and training programs. Schedule volunteers based on availability and Volunteer Services Program needs.
• Exercise independent judgment in creating volunteer program policies and procedures. Take regulatory requirements (Joint Commission, etc.) into consideration. Advance service excellence among all volunteers through implementation of programs and processes that furthers volunteer utilization.
• Align volunteer activities with organizational mission and strategic priorities and identify opportunities to expand volunteer involvement and impact. Develop and independently administers the Volunteer Services strategic plan. Analyze organizational needs and determine volunteer program priorities.
• Manage the volunteer services budget. Has authority to approve program expenditures and allocate volunteer resources.
• Represent the organization with external agencies and educational institutions. Build relationships with community groups and organizations to recruit volunteers
• Address volunteer concerns and resolve conflicts. Provide guidance and direction to volunteers and volunteer team leaders

Skills

Customer service

Communication

Planning & organizing

Interpersonal skills

Confidentiality

Education

Bachelor’s degree

Tools

Microsoft Office

Databases

Job description

Saint Peter’s Health Care System in New Brunswick, NJ seeks a Volunteer Coordinator in Volunteer Services to lead recruitment, onboarding, and training of volunteers, scheduling based on needs, and aligning activities with the organization's mission.

You will develop and administer the volunteer services strategic plan, manage the budget, build community partnerships, resolve issues, and provide guidance to volunteers and team leaders in a supportive, confidential environment.