Volunteer Services Director

3M HEALTHCARE; Illinois; On-site; USD 73,694 - 114,233; Full time

Benefits offered by this job

Management Incentive Compensation ? ?

Job summary

3M HEALTHCARE is seeking a Volunteer Services Director in Illinois to lead staffing, operations, planning and development for the Volunteer Services Department. You will direct volunteer staff and collaborate with the Guild to support their efforts and community programs.

The role emphasizes leadership, service excellence and compliance with healthcare regulations, while driving continuous improvement and staff development through adaptive strategies and partnerships.

Qualifications

• Bachelor’s Degree required.
• Experience in volunteer services or healthcare nonprofit management preferred.
• Strong leadership, communication, and staff development skills.
• Ability to lead operations, planning and development of the department.

Responsibilities

• Staff and oversee operations for the Volunteer Services Department.
• Provide direction and support to volunteers and staff.
• Collaborate with the Guild to support fundraising and events.
• Lead by example and foster service excellence and ethical standards.
• Develop staffing plans to maximize resources and deliver excellent patient/customer service.
• Ensure compliance with regulatory and accreditation standards in healthcare.
• Plan, implement, and evaluate department policies and procedures.
• Promote continuous improvement and staff development.
• Act as liaison with Health Center and Volunteer Guild.
• Support Guild fundraising initiatives and events.

Skills

Leadership

Communication

Staffing

Collaboration

Education

Bachelor’s Degree

Job description

Volunteer Services Director – Job Description

The Volunteer Services Director is responsible for staffing, operations, planning and development for the Volunteer Services Department. Provides direction and support to the volunteer services staff and works in collaboration with the Guild to support their efforts.

Responsibilities

• Leader‑Coach: Leads by example. Inspires, nurtures and challenges others to reach their full potential. Cooperates, collaborates, and forms partnerships. Retains and selects people who fit the organizational culture of Service Excellence. Demonstrates passion and compassion. Expresses appreciation for time and effort and offers rewards.
• Leader‑Communicator: Consistently uses cascade learning to keep others informed. Demonstrates strong presentation and listening skills. Respects all others and their opinions. Provides timely and constructive feedback. Accepts constructive feedback.
• Leader‑Life Long Learner: Pursues learning opportunities. Commits to professional leadership development. Identifies and seeks best practices. Takes risks, is resilient and learns from mistakes.
• Leader‑Safety Advocate: Ensures a safe environment and practices for patients and employees.
• Leader‑Service Champion: Commits and leads others to service excellence. Sets and achieves goals and/or productivity measures. Commits actions to benefit the community we serve.
• Leader‑Steward: Practices stewardship in the management of people, materials, and finances. Meets defined objectives within established deadlines.
• Leader‑Values Compass: Demonstrates integrity and high ethical standards.
• Management‑Accountable: For managing day‑to‑day operations.
• Management‑Actively participates: In ongoing continuing education opportunities to accomplish both personal and professional self‑development and to remain current in healthcare issues and department specific trends.
• Management‑Develops and administers: Staffing schedules to maximize utilization of material and human resources to achieve superior patient/customer service.
• Management‑Develops creative solutions: as required in solving conflicts or complex problems; works to structure win‑win solutions when possible.
• Management‑Ensures compliance: With all regulatory agencies governing health care delivery and the rules of accreditation.
• Management‑Focuses on establishing stability: And reducing variance in the operations of all departmental functions. Promotes and utilizes Quality Improvement principles and methods to achieve continuously improving departmental services and systems. Responds to appropriate requests and initiatives from Vice Presidents, other Directors and Managers, physicians, and staff to improve services.
• Management‑Responsible for development, implementation, and evaluation of departmental policies, procedures, protocols and standards: To maintain a high quality level of service.
• Management‑Seeks opportunities: To more fully incorporate staff into daily operations.
• Serves as the liaison for the Health Center and Volunteer Guild.
• Supports the fund raising activities of the Guild.
• Assists in the planning and implementation of Guild sponsored activities and events.

Requirements

• Bachelor's Degree (Required)

Compensation

Estimated Compensation Range: $73,694.40 - $114,233.60 (Pay based on experience). Eligible for participation in Management Incentive Compensation Program.