Guest Services Director

Genesiscareers; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Variable pay

Education discounts

Mental health support

Employee Foundation

Health & welfare

Virtual health care

On-Demand Pay

Pet Insurance

Term life insurance

Whole life insurance

Short-term Disability

Hospital Indemnity

Personal Accident

Critical Illness

Cancer Coverage

Job summary

Genesiscareers is seeking a Guest Services Director in Kentucky to lead Customer Service, Recreation, and related services in a long-term care setting. You will coach staff, manage surveys, and design a weekly guest services program tailored to residents’ needs and goals.

The role also involves building a robust volunteer program, supervising recreation and front-desk staff, and ensuring compassionate, high-quality service for patients and families.

Qualifications

• Bachelor degree or higher preferred.
• Two years full-time experience in customer service/hospitality preferred.

Responsibilities

• Oversee Customer Service, Recreation, Gift Shop and Salon Services as applicable.
• Train and coach nursing center staff to maintain high customer service.
• Manage the customer satisfaction survey process and monitor scores and response rates.
• Provide a meaningful Guest Services program weekly based on customer needs, interests and goals.
• Establish and maintain an effective volunteer program with recruitment, screening, orientation, training, supervision and recognition.
• Supervise Guest Services staff including Recreation staff and receptionists.

Skills

Customer service

Hospitality

Education

Bachelor degree or higher

Job description

Overview

Monday - Friday

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

The Guest Services Director oversees Customer Service, Recreation, and where applicable, the Gift Shop, and Salon Services. The Guest Services Director ensures that patients/residents and their families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

• Train and coach nursing center staff so they maintain the highest level of customer service.
• Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates.
• Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.
• Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
• Supervise Guest Services staff, including Recreation staff and receptionists.

Qualifications

• Bachelor degree or higher preferred.
• Two (2) years full-time experience in customer service/hospitality preferred.

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24/7virtual health careprovided by licensed doctorsforall Anthemmedically-enrolled employees and theirimmediate family members

On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned

We also offer several voluntary insurances such as:

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range

USD $20.00 - USD $23.00 /Hr.