Volunteer Services Coordinator

City of Casper; Casper (WY); On-site; USD 42,000 - 65,000; Full time

Job summary

The City of Casper is seeking a highly organized, people-focused professional to build and lead a citywide volunteer services program that connects residents with meaningful opportunities to serve their community. As the Volunteer Services Coordinator, you will work across City departments and with community partners to design opportunities that positively impact our community.

You will develop standardized practices for recruitment, onboarding, training, and retention; manage volunteer records

Qualifications

• Volunteer management principles and best practices.
• Community engagement strategies.
• Program development and administration.
• Volunteer safety practices.
• Recruitment, onboarding, and training principles.
• Public relations and community outreach methods.
• Data collection, reporting, and program evaluation.
• Project coordination and event planning.
• Marketing and communication strategies.
• Modern office procedures, software systems, and database management.
• Local community resources and stakeholder networks.

Responsibilities

• Develop a coordinated citywide volunteer services program that supports organizational priorities.
• Standardize volunteer recruitment, onboarding, orientation, placement, training, supervision, recognition, and retention practices.
• Collaborate with City departments to identify operational needs for volunteer engagement.
• Coordinate volunteer compliance requirements including waivers, background screening, safety training, and program documentation.
• Develop and maintain volunteer tracking systems and prepare impact reports for leadership and grants.
• Cultivate partnerships with community organizations, schools, nonprofits, and residents to expand volunteer participation.
• Coordinate volunteer initiatives, recognition programs, and community engagement activities.
• Develop promotional materials and market opportunities through digital platforms and outreach.
• Serve as the primary contact for volunteer services and liaise between departments, volunteers, and the public.
• Prepare reports and strategic planning materials related to volunteer services.

Skills

Volunteer management

Community engagement

Program development

Public relations

Data collection & reporting

Project coordination

Event planning

Marketing & communication

Public speaking

Confidentiality

Customer service

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Public Admin/Communications/Nonprofit Mgmt or related field

Job description

Volunteer Services Coordinator

The City of Casper is looking for an organized, people-focused professional to build and lead a citywide volunteer services program that connects residents with meaningful opportunities to serve their community. As our Volunteer Services Coordinator, you’ll work across City departments and with community partners to turn organizational needs into well-designed volunteer opportunities that make a measurable difference.

Volunteers can expand the reach of City programs, strengthen connections between residents and local government, and create new opportunities for people to contribute to the community they call home. The Volunteer Services Coordinator will have the opportunity to shape the City of Casper’s volunteer program from the ground up and create a coordinated approach that supports City departments while making volunteering accessible, rewarding, and meaningful.

If you’re energized by connecting people with purpose and want to help build a stronger, more engaged Casper, we encourage you to apply.

This is a great opportunity for someone who enjoys building programs, bringing people together, creating partnerships, and seeing ideas turn into action.

Responsibilities

1. Develops, implements, and administers a coordinated citywide volunteer services program that supports organizational priorities, departmental initiatives, and meaningful civic engagement opportunities.
2. Develops standardized volunteer recruitment, screening, onboarding, orientation, placement, training, supervision, recognition, and retention practices to ensure consistency, accountability, and positive volunteer experiences across departments.
3. Collaborates with City departments to identify operational needs that may be supported through volunteer engagement and assists in developing structured volunteer opportunities aligned with departmental goals.
4. Coordinates volunteer compliance requirements including waivers, confidentiality acknowledgements, background screening, safety training, and program documentation in partnership with Human Resources and Risk Management.
5. Develops and maintains volunteer tracking systems to accurately document volunteer hours, assignments, participation levels, and measurable program outcomes; prepares reports and impact summaries for leadership review, strategic planning, and grant opportunities.
6. Cultivates and maintains partnerships with community organizations, schools, colleges, nonprofit agencies, civic groups, and residents to expand volunteer participation and strengthen community partnerships.
7. Coordinates citywide volunteer initiatives, recognition programs, service campaigns, and community engagement activities that enhance public trust and promote community involvement in City services.
8. Develops promotional materials and collaborates with internal communications resources to market volunteer opportunities through digital platforms, community outreach, and public information campaigns.
9. Acts as the City’s primary point of contact for volunteer services initiatives; responds to inquiries, provides program information, and serves as liaison between departments, volunteers, community partners, and the public.
10. Prepares reports, program recommendations, policies, procedures, and strategic planning materials related to volunteer services and community engagement initiatives.
11. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
12. Performs other duties of a similar nature or level.

Reporting Structure

Receives general supervision from the Chief of Staff or higher-level management staff.

Knowledge (position requirements at entry)

• Volunteer management principles and best practices.
• Community engagement strategies.
• Program development and administration.
• Volunteer safety practices.
• Recruitment, onboarding, and training principles.
• Public relations and community outreach methods.
• Data collection, reporting, and program evaluation.
• Project coordination and event planning.
• Marketing and communication strategies.
• Modern office procedures, software systems, and database management.
• Local community resources and stakeholder networks.

Abilities (position requirements at entry)

• Routinely demonstrate the City of Casper core values.
• Coordinate multiple events and groups of volunteers.
• Maintain accurate files and records.
• Learn departmental operations and functions.
• Operate a variety of modern office equipment and tools.
• Work independently on a variety of tasks simultaneously in the absence of supervision.
• Prioritize multiple tasks, projects, deadlines, and demands.
• Perform public speaking.
• Maintain confidentiality.
• Prepare clear and concise reports.
• Learn and use applicable software.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions and directions.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Apply and maintain computer software applications which are used in the maintenance and accessibility of records for the City of Casper.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills (position requirements at entry)

• Prioritizing workload and tasks.
• Coordinating events and volunteers.
• Maintaining confidentiality.
• Working on several projects or issues simultaneously.
• Preparing and presenting reports.
• Recruiting and managing volunteers.
• Public speaking.
• Conflict resolution.
• Working independently in the absence of supervision.
• Compiling, analyzing, and summarizing information.
• Gathering information; preparing articles, creating graphics and pictures for newsletters, updating websites, social media posts, and publications.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operating modern office equipment, software, and operating systems/applications.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and general public.

Education and Experience

• High school diploma or equivalent (G.E.D.) required.
• Associate’s or Bachelor’s degree in Public Administration, Communications, Community Development, Nonprofit Management, Business Administration, Marketing, or a closely related field preferred.
• Minimum of two (2) years of experience in volunteer program coordination, community engagement, nonprofit administration, public outreach, program management, or related experience, or an equivalent combination of education and experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.
• Public sector experience preferred.

Licensing and Certifications

• Possession of a valid Wyoming Driver’s license preferred.

The above job description is intended to describe the general nature and key responsibilities of this position. Specific duties and assignments may vary depending on the operational needs of the department.

The City of Casper is an equal opportunity employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon successfully passing a driving record review, background check, and pre-employment drug test, as applicable to the position. Applicants who fail a pre-employment screening or who have been terminated from employment with the City of Casper will not be considered for employment for a period of 12 months from the date of the incident.

The City of Casper utilizes direct deposit for payroll purposes.

Physical and Environmental Conditions

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and or risk documents or assessments
• Working with or directing minors

Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents in this position work indoors and outdoors, regardless of weather conditions. Employees may be exposed to extreme temperatures and loud noise. Incumbents may be required to drive to remote work sites to perform work.

This position requires the physical ability to walk, stand, and perform light physical activity for up to four hours or more. This position also requires working in an office environment subject to the common noises associated with office work including telephones, copiers, and printers.

This position requires typing, data entry, and customer contact.