Volunteer Services Business Partner

Fairview Health Services; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Fairview Health Services is seeking a Volunteer Services Business Partner to onboard and engage volunteers, delivering high-quality service to designated customers and supporting daily department operations.

The role focuses on building partnerships with internal stakeholders, ensuring records meet compliance standards, and enhancing the overall customer experience, with emphasis on recognizing volunteers and developing standard work.

Qualifications

• B.S./B.A. in human services, management, education, or related field.
• 1-3 years of experience in a complex work environment.
• Exceptional Customer Experience skills.
• Demonstrated ability to work effectively in a customer-facing complex environment.
• Change management, process improvement, and team building experience.

Responsibilities

• Onboards New Volunteers: Provides efficient and exceptional customer service to all volunteer applicants through the application process. Identifies barriers in onboarding process and escalates for continuous improvement. Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles Creates strong partnerships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.)

Skills

Customer Experience

Customer-facing environment

Change management

Team building

Education

B.S./B.A. in human services, management, education, or related field

Tools

Volgistics

Excel

SharePoint

Job description

Job Overview

The Volunteer Services Business Partner is an integral part of the healthcare team who is accountable for creating partnerships to deliver exceptional care by involving volunteers meaningfully and delivering valuable outcomes. The Business Partner onboards and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department.

Responsibilities

• Onboards New Volunteers: Provides efficient and exceptional customer service to all volunteer applicants through the application process. Identifies barriers in onboarding process and escalates for continuous improvement. Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles Creates strong partnerships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.)


• Ensures Records Meet Goals/Compliance Standards: Ensure the required volunteer documentation is in place and current. Implements and maintains competency assessment according to Joint Commission standards. Manages and maintains annual required learning documents according to hospital guidelines.


• Focuses on Customer Experience: Understands the importance of Customer Experience service standards, Safety Always, and guides volunteers to exhibit excellence in these areas. Provides ongoing informal and formal recognition of the volunteers. Develops and maintains standard work.

Required Qualifications

• B.S./B.A. in human services, management, education, or related field


• 1-3 years of experience in a complex work environment


• Exceptional Customer Experience skills


• Demonstrated ability to work effectively in a customer-facing complex environment


• Change management, process improvement, and team building experience

Preferred Qualifications

• Experience in a healthcare setting


• Database management (Volgistics)


• Computer Skills- Advanced knowledge of Excel including pivot tables and writing formulas, as well as Microsoft Office


• Business writing skills


• SharePoint skills


• Experience in a LEAN setting


• CAVS, CVS

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status