Volunteer Services Coordinator

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

Beth Israel Lahey Health in Newburyport is seeking a Volunteer Services Coordinator to enhance patient experience, support hospital staff, and engage the community through the day-to-day activities of the hospital volunteer program.

The role involves coordinating program plans, screening and onboarding volunteers, maintaining records, and collaborating with departments to meet volunteer needs while upholding our WE CARE values.

Qualifications

• Associates degree required.
• At least two years of experience coordinating office, administrative, program or HR functions in a large department.
• Healthcare setting experience with patient experience or hospital volunteers is preferred.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, and related web apps).
• Promotes WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, Equity.

Responsibilities

• Executes the volunteer program plan in collaboration with leadership.
• Communicates with the public about how to become a volunteer.
• Maintains volunteer materials and databases.
• Coordinates volunteer placements and schedules as needed.
• Ensures background checks, health screenings, training, and onboarding compliance.
• Acts as primary contact for volunteers and addresses questions and opportunities.
• Coaches and motivates volunteers to complete duties.
• Seeks and supervises volunteer projects and appreciation events.

Education

Associates degree

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

In this role, the Volunteer Services Coordinator works to enhance patient experience, support hospital staff and departments, and engage the community through the day-to-day activities of the hospital volunteer program.

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• Executes the volunteer program plan in collaboration with the Chief Operating Officer.

• Communicates with a diverse public; including fielding inquiries for information on how to become a volunteer.

• Maintains volunteer program materials in accordance with organizational standards.

• Partners with various members of hospital departments, and administration on volunteer needs and placements.

• Ensures compliance with required background checks, health screenings, confidentiality requirements, training, and other related onboarding processes.

• Serves as the primary point of contact for volunteers, addressing questions, concerns, and opportunities for engagement. Coordinates schedules where required.

• Coaches and motivates individuals and groups of volunteers toward the successful completion of their volunteer duties.

• Actively seeks out and accepts work projects for volunteers; supervises volunteers in the successful completion of assigned projects.

• Maintains volunteer database, including contact information, and years/hours served.

• Assists with planning and coordination of volunteer appreciation events, recognition initiatives, and special projects.

QUALIFICATIONS:

• Associates degree required.
• At least two years of experience in coordinating office, administrative, program or human resource functions of a large department.
• Previous experience in a healthcare setting, with patient experience or hospital volunteers, is also preferred.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications. Will maintain volunteer databases.
• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization’s WE CARE values.

Pay Range:

$23.15 - $31.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled