Volunteer Engagement & Onboarding Specialist

Georgia Aquarium Careers; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Georgia Aquarium is seeking a Volunteer Programs Specialist to coordinate the daily operations of the volunteer program, including recruitment, onboarding, recognition, and retention for general volunteers, teens, interns, and employee volunteers.

You will build trust-based relationships with a large volunteer population, manage multiple projects and ensure data integrity and compliance. Weekend work is part of the regular schedule.

Qualifications

• High school diploma required; relevant volunteer admin or HR experience preferred.
• Strong attention to detail with excellent organizational and time management.
• Excellent written and verbal communication for diverse audiences.
• Ability to manage multiple projects with tight timelines.
• Proven ability to build trust-based relationships with volunteers and staff.
• Works well independently and in teams; cross-stakeholder collaboration.
• Proficient with Microsoft Office; familiar with Volgistics; Tessitura a plus.

Responsibilities

• Provide day-to-day support to volunteers across all program areas.
• Develop volunteer engagement, retention, and recognition strategies.
• Manage reward processing and ordering for volunteers.
• Serve as primary contact for applicants and volunteers; process paperwork and screenings.
• Coordinate volunteer onboarding and orientation.
• Support training through mentor/mentee programs.
• Plan and execute engagement events and Volunteer Appreciation activities.
• Maintain volunteer records and position descriptions; audit data.
• Collaborate with Aquarium departments to support the Strategic Plan.
• Ensure confidentiality and compliance with background checks and labor laws.
• Monitor regulatory changes and update policies as needed.
• Perform other duties as workload necessitates.

Skills

Attention to detail

Time management

Communication

Relationship building

Customer experience

Problem solving

Education

High School Diploma

Bachelor’s Degree

Tools

Volgistics

Tessitura

Microsoft Office

Job description

Georgia Aquarium is seeking a Volunteer Programs Specialist to coordinate the daily operations of the volunteer program, including recruitment, onboarding, recognition, and retention for general volunteers, teens, interns, and employee volunteers.

You will build trust-based relationships with a large volunteer population, manage multiple projects and ensure data integrity and compliance. Weekend work is part of the regular schedule.