Volunteer Engagement Manager

Child Care Aware; Richmond, Northern (VA, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health stipend

Job summary

Child Care Aware is seeking a Manager of Volunteer Engagement to design and lead a comprehensive volunteer program for the Virginia Telemental Health Initiative. The role coordinates recruitment, onboarding, ongoing support, and recognition, working closely with clinical and leadership teams to align volunteers with clinic needs.

The ideal candidate has a bachelor’s degree in a human services field, at least 3 years in volunteer management, and strong communication and virtual‑team collaboration

Qualifications

• Bachelor’s degree in a human services field (preferred).
• Minimum 3 years in volunteer management or related nonprofit field.
• Bilingual is preferred.
• Experience with telehealth/virtual environments is a plus.

Responsibilities

• Implements recruitment and retention activities aligned with clinic needs.
• Supports onboarding, training, and ongoing supervision of volunteers.
• Maintains volunteer data, documentation, and compliance requirements.
• Coordinates volunteer recognition and offboarding processes.
• Collaborates with clinical teams to align volunteer programs with care delivery.

Skills

Communication skills

Verbal and written communication

Problem solving

Virtual environment adaptability

Interpersonal with diverse groups

Education

Bachelors in Human Services

Job description

The Virginia Telemental Health Initiative (VTMHI), a first-of-its-kind statewide virtual free mental health clinic, seeks a highly motivated, organized individual with a customer service approach to serve as Manager of Volunteer Engagement. This position will implement a creative, innovative, and comprehensive volunteer program to support the care provided to patients of VTMHI. Working alongside key staff members, this position will assist volunteer efforts including recruitment, onboarding, and ongoing support and will promote opportunities, such as recognition, which strengthen volunteer involvement and commitment. The position works closely with the leadership and clinical teams.

Key Responsibilities:

Responsibilities and Duties

• Implements recruitment and retention activities that align quantity and quality of volunteer pool with the clinic’s operational and growth needs
  • Measures and reports on progress toward achieving quarterly organizational goals
  • Adheres to grant and funding goals and expectations
• Engages in volunteer recruitment in alignment with organizational mission and goals
  • Supports development and dissemination of promotional materials
  • Responds to volunteer inquiries in a timely fashion
  • Facilitates application process including verification of volunteer requirements and execution of volunteer agreements
  • Leads and completes all volunteer application processing, including review and approval.
• Supports volunteers’ clinical and organizational onboarding
  • Collaborates with training and clinical teams to orient and onboard volunteers:
    • telehealth platform, electronic health record/documentation, P&P training
    • coordinate with staff and partner clinics to schedule any role specific training
    • selection and connection with clinical supervisor
  • Documents and implements process for volunteer “offboarding” as termination of volunteer relationship
• Encourages and supports volunteer providers
  • Provides regular updates to volunteers regarding opportunities and program operations
  • Conducts regular check-ins with volunteers and maintains open lines of communication with clinical team to ensure volunteers are supported
  • Supports the operational needs of VTMHI volunteers including technical assistance
  • Prioritizes and implements volunteer recognition activities
• Operates with efficiency and supports ethical and accountable provider compliance
  • Maintains and updates the clinic’s volunteer manual
  • Maintains volunteer data management system including necessary volunteer documentation and records (e.g., licensing verification, liability coverage)
  • Documents workflows and policies and procedures
  • Enrolls volunteers in liability coverage
  • Conduct/ coordinates all onboarding and offboarding activities.
• Collaborates towards achieving organizational goals
  • Serves as a member of a cross-functional team and participates in cross-training to support clinic functions as needed (e.g., patient care coordination)
  • Conducts regular surveys of volunteers and reports on results for team discussion
  • Coordinates with other program staff to share concerns, ideas and opportunities
  • With the team, develops and supports quality metrics demonstrating the impact of the clinic on the volunteer experience
  • Demonstrates ability to recognize strategic and operational enhancements that would improve program operations

Responsibilities and Duties

• Implements recruitment and retention activities that align quantity and quality of volunteer pool with the clinic’s operational and growth needs
  • Measures and reports on progress toward achieving quarterly organizational goals
  • Adheres to grant and funding goals and expectations
• Engages in volunteer recruitment in alignment with organizational mission and goals
  • Supports development and dissemination of promotional materials
  • Responds to volunteer inquiries in a timely fashion
  • Facilitates application process including verification of volunteer requirements and execution of volunteer agreements
  • Leads and completes all volunteer application processing, including review and approval.
• Supports volunteers’ clinical and organizational onboarding
  • Collaborates with training and clinical teams to orient and onboard volunteers:
    • telehealth platform, electronic health record/documentation, P&P training
    • coordinate with staff and partner clinics to schedule any role specific training
    • selection and connection with clinical supervisor
  • Documents and implements process for volunteer “offboarding” as termination of volunteer relationship
• Encourages and supports volunteer providers
  • Provides regular updates to volunteers regarding opportunities and program operations
  • Conducts regular check-ins with volunteers and maintains open lines of communication with clinical team to ensure volunteers are supported
  • Supports the operational needs of VTMHI volunteers including technical assistance
  • Prioritizes and implements volunteer recognition activities
• Operates with efficiency and supports ethical and accountable provider compliance
  • Maintains and updates the clinic’s volunteer manual
  • Maintains volunteer data management system including necessary volunteer documentation and records (e.g., licensing verification, liability coverage)
  • Documents workflows and policies and procedures
  • Enrolls volunteers in liability coverage
  • Conduct/ coordinates all onboarding and offboarding activities.
• Collaborates towards achieving organizational goals
  • Serves as a member of a cross-functional team and participates in cross-training to support clinic functions as needed (e.g., patient care coordination)
  • Conducts regular surveys of volunteers and reports on results for team discussion
  • Coordinates with other program staff to share concerns, ideas and opportunities
  • With the team, develops and supports quality metrics demonstrating the impact of the clinic on the volunteer experience
  • Demonstrates ability to recognize strategic and operational enhancements that would improve program operations

Additional Responsibilities and Duties

• Participate in administrative, staff and team meetings
• Other activities as signed by the Clinic Director

Required Qualifications:

• Goal-oriented approach to volunteer management
• Ability to work in a virtual environment, adhering to timelines and task expectations
• Excellent written and verbal communication skills; experience in providing training/presentations
• Strong problem-solving/decision-making skills
• Ability to receive and provide feedback and constructive criticism well; ability to resolve conflicts
• Willingness to work collaboratively as part of and support a virtual team
• Computer proficiency, including utilization of electronic health records and telehealth platforms
• Demonstrated ability to interact effectively with diverse individuals and groups

Competencies

• Goal-oriented approach to volunteer management
• Ability to work in a virtual environment, adhering to timelines and task expectations
• Excellent written and verbal communication skills; experience in providing training/presentations
• Strong problem-solving/decision-making skills
• Ability to receive and provide feedback and constructive criticism well; ability to resolve conflicts
• Willingness to work collaboratively as part of and support a virtual team
• Computer proficiency, including utilization of electronic health records and telehealth platforms
• Demonstrated ability to interact effectively with diverse individuals and groups

Qualifications

• Education: minimum of a bachelor’s degree in a human services field, preferred
• Experience: minimum of 3 years in volunteer management, provider relationship management, or related nonprofit field
• Commitment to the mission and vision of the VTMHI
• Familiarity with free and charitable clinics and/or the medically underserved a plus; bilingual is preferred

$60,000 – $65,000 / year

Health Stipend