Volunteer Engagement Manager

Wheeler Mission; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Wheeler Mission Ministries in Indianapolis is seeking a Volunteer Engagement Manager to oversee volunteer involvement at the location by recruiting, scheduling, selecting, screening, building relationships, and communicating with volunteers, staff, and donors.

You will collaborate with staff on volunteer needs and opportunities, assist in volunteer development, and ensure volunteers are equipped and integrated by their Volunteer Supervisor into positions.

Qualifications

• Bachelor’s degree in Communications, People and/or Project Management or equivalent experience.
• Exceptional communication skills.

Responsibilities

• Recruits, selects, and schedules individual and group volunteers for designated Wheeler Mission location.
• Manages volunteer programs, including recruitment, selection, equipping, development, and leadership.
• Oversees volunteer-driven medical, dental, and legal clinics.
• Collaborates with Volunteer Ministry Team to ensure communication and placement of volunteers.
• Builds relationships with regular volunteers to enhance retention and commitment to Wheeler Mission.
• Greets and orients volunteers, especially at their first service date.

Skills

Adaptability

Relationship Building

Timeliness

Community Engagement

Collaboration

Communicates Effectively

Emotional Intelligence

Listening

Conflict Resolution

Compassion

Education

Bachelor’s degree in Communications, People and/or Project Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title:

Volunteer Engagement Manager

Exempt/Non-Exempt:

Non-Exempt

Reports to:

Director of Volunteer Services

Full or Part-time:

Full-time

Team:

Volunteer Services

Position Summary:

The Volunteer Engagement Manager oversees volunteer involvement at their designated Wheeler Mission location by recruiting, scheduling, selecting, screening, building relationships, and communicating with volunteers, staff, and donors. This position collaborates with staff about volunteer needs, volunteer opportunities, and assists in volunteer development in order to ensure volunteers are properly equipped and integrated by their Volunteer Supervisor into positions.

Qualifications

Key Duties and Responsibilities

Key Area: Volunteer Engagement Management

• Recruits, selects, and schedules individual and group volunteers for designated Wheeler Mission location.
• Manages volunteer programs, including recruitment, selection, equipping, development, and leadership.
• Oversees volunteer-driven Medical, Dental, & Legal Clinics.
• Collaborates with Volunteer Ministry Team members to ensure proper communication and placement of volunteers.
• Builds relationships with regular volunteers, aiming for retention and commitment to Wheeler Mission.
• Greets and orients volunteers, especially at their first service date.

Key Area: Collaboration and Communication

• Collaborates with Wheeler Mission staff, Directors, Volunteer Supervisors, and Volunteer Engagement Managers at other Indianapolis locations to support volunteer development, placement, communication, and location needs.
• Maintains open communication with location Volunteer Supervisors to determine needs, create position descriptions, integrate volunteers, and resolve/prevent issues.
• Liaison for volunteer ministry and programming updates to the Director of Volunteers and Volunteer Ministry Team.
• Represents Wheeler Mission to prospective community groups through speaking engagements, volunteer fairs, tours, and interviews.
• Works on transitioning periodic volunteers into regular volunteers and financial donors.
• Attends Marketing and Communication meetings and trainings as well as other necessary staff meetings & trainings for the designated Wheeler Mission location.
• Assists in organizing Volunteer Appreciation and leads volunteers in other ministry special events.

Reporting Relationships

This position has no direct staff supervisory responsibilities but will oversee all volunteer activities at each location – including volunteers serving with other departments. This may include regularly connecting with site Volunteer Supervisors to ensure volunteers are being utilized, equipped, led, and developed.

Competencies Required

Adaptability

Relationship Building

Timeliness

Community Engagement

Collaboration

Communicates Effectively

Emotional Intelligence

Listening

Conflict Resolution

Compassion

Detail Oriented

Dependability

Education/Experience

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Communications, People and/or Project Management or a combination of education, training, and/or experience
• Exceptional communication skills.

Technical/Software Knowledge

• Extensive knowledge and experience in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Mission Alignment

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:
• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Work Environment and Physical Requirements:

• Work in an office setting but will have regular opportunities for tours, speaking engagements, off-site meetings, and special events.
• The occasional need to set up and facilitate work projects, give tours using the stairwell, lifting boxes, tables, chairs, and other items up to 20 pounds.

Other Requirements For Employment

• This is a full-time, 40-hour per week position, generally with some flexibility working, 9AM to 5PM. Occasional evening or weekend overtime work is required as job duties demand. Must be willing to work a flexible schedule and some holidays and weekends.
• Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
• Conflict of Interest Policy
• Confidentiality Policy
• Post-offer acceptable background check required for all positions
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.

Disclaimer: Although WMM has attempted to describe this position accurately and thoroughly, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.