Volunteer Engagement Coordinator

Kent-District-Library; Michigan; On-site; USD 52,000 - 70,000; Full time

Job summary

Kent District Library in Michigan seeks a skilled Volunteer Coordinator to recruit, train, and support a diverse volunteer workforce. You will build community partnerships, promote opportunities across departments, and manage records and software to ensure a high-quality volunteer experience.

With a master's in library science or equivalent experience, you will lead onboarding, analyze program data, coordinate events, and support Friends groups, while maintaining confidentiality and delivering

Qualifications

• Master's degree in library science or related field, or bachelor's degree with 5 years relevant experience, or high school diploma with 10 years applicable experience.
• Two to four years of experience coordinating volunteers, community engagement initiatives, or related programs; supervisory experience preferred.
• Demonstrated proficiency with Microsoft Office applications and database or volunteer management software.
• Ability to work independently under general supervision, exercise sound judgment, and maintain confidentiality.
• Strong interpersonal, customer service, and communication skills, with the ability to establish and maintain effective working relationships with staff, volunteers, community partners, and the public.
• Ability to learn and effectively use library technologies, software applications, and office equipment.
• Commitment to providing equitable, inclusive, and responsive service to diverse communities.
• Ability to work a flexible schedule, including occasional evenings and weekends, as assigned.
• Visual acuity and physical ability to retrieve library materials from shelves and storage areas, push/pull fully loaded book carts and lift/carry materials weighing up to 40 pounds.
• Hearing ability to answer telephone and patron, partner, and coworkers’ inquiries.

Responsibilities

• Recruit and engage a diverse volunteer workforce through partnerships with community organizations to support volunteer opportunities and community informational and literacy needs.
• Coordinate the promotion of volunteer opportunities with appropriate KDL departments and staff.
• Maintain volunteer records, databases, and online application systems; collect and manage information regarding volunteer availability, skills, and assignments.
• Administer volunteer management software and provide support to staff, volunteers, and Friends members.
• Coordinate volunteer onboarding, including orientation, training, and related materials.
• Provide ongoing support, guidance, and communication to volunteers and staff to ensure positive and effective volunteer experience.
• Schedule and coordinate volunteer opportunities and assignments.
• Develop, prepare, and distribute correspondence, reports, meeting materials, and other communications related to volunteer programs.
• Compile, analyze, and present volunteer program statistics and activity reports using appropriate reporting and data visualization tools.
• Collaborate with the Community Engagement Manager and partner organizations to plan and implement volunteer recognition programs and special events.
• Monitor volunteer activities and engage with staff and volunteers on-site to ensure quality service and program effectiveness.
• Support the Alliance of Friends and branch Friends groups as assigned.
• Maintain the Bookmobile collection, including loading, unloading, shelving, shifting, circulation support, weeding, and replacement of materials; facilitate access to KDL's free library services, resources, and programs by assisting patrons and promoting available offerings.
• Serve on committees, advisory groups, or programming teams as assigned.
• Performs other duties as assigned.

Skills

Microsoft Office

Volunteer management software

Interpersonal communication

Organizational skills

Confidentiality

Education

Master's degree in Library Science

Bachelor's + 5 years experience

High school diploma + 10 years experience

Tools

Volunteer management software

Database systems

Job description

Kent District Library in Michigan seeks a skilled Volunteer Coordinator to recruit, train, and support a diverse volunteer workforce. You will build community partnerships, promote opportunities across departments, and manage records and software to ensure a high-quality volunteer experience.

With a master's in library science or equivalent experience, you will lead onboarding, analyze program data, coordinate events, and support Friends groups, while maintaining confidentiality and delivering