Volunteer Engagement Coordinator

LA Food Bank; Los Angeles (CA); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical: Employee HMO coverage

Dental coverage

Vision insurance

Flexible Spending Accounts

Life Insurance

Long-Term Disability

403(b) retirement savings plan

Employee Assistance Program

Vacation: Two weeks annually

Holiday: Nine paid holidays

Sick Leave Time

Job summary

LA Food Bank is seeking a Volunteer Engagement Coordinator in Los Angeles, CA. This full-time clerical role focuses on recruiting, training, and supervising volunteers for on-site and off-site programs. Strong communication and organizational skills are essential to support multiple teams and events.

The position emphasizes relationship-building with volunteers and community partners, maintaining scheduling systems, and recognizing volunteers' contributions to fuel hunger relief efforts.

Qualifications

• High School Diploma required; Prefer at least 2 years’ College-level course work completed.
• Ability to work in a fast-paced environment that requires strong multitasking skills, excellent time management, and self-starter mentality.
• Great public speaking, oral and written skills.
• Excellent customer service and engagement skills with the public
• Able to complete assignments with attention to detail and high degree of accuracy.
• Proficient in basic computer applications such as Excel and Google Workspace (i.e. sheets, docs)
• Demonstrated capability to conduct one’s self in a calm, courteous, and professional demeanor when dealing with the public and/or with difficult situations during all interactions.
• Must be resourceful and possess good analytical skills with the ability to think creatively to solve problems.
• Ability to identify events in need of volunteers and be proactive with recruitment and engagement
• Ability to work productively in an environment with frequent interruption.
• Ability to properly handle confidential information.
• Work effectively and collaboratively with others towards common goals. Presents a professional appearance and demeanor.
• Communicate accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
• Demonstrate strong planning, organization, time management, and interpersonal skills.
• Flexible to occasionally work early-morning and evening hours. Flexible to commute to various volunteer locations per departmental needs.
• Willingness to adjust hours to accommodate the needs of the job.
• Ability to work well with a diverse group of staff and volunteers.
• Regularly walk volunteers to different locations around the Food Bank throughout the day.
• Must be able to sit, stand, bend, and walk for extended periods of time.
• Ability to both carry and lift 30 to 40 pounds.
• Bilingual, English/Spanish or other languages preferred, but not required
• Communicates professionally and productively with staff and leaders of other departments.
• Performs other such duties and projects as assigned by department leadership. Duties and responsibilities are subject to change based on business needs.

Responsibilities

• Volunteer relations: Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s programs and operations.
• Lead, train, orient, and supervise volunteers at on-site events across both volunteer facilities and off-site events such as drive-through, pop-up, and walk-up food distributions.
• Build strong relationships with volunteers. Provide consistent, excellent customer service to motivate volunteers to continue engaging with the Food Bank by ensuring that they have a positive experience.
• Maintain a volunteer management system/ database to track and report volunteer activities, such as hours completed, most recent shift attended, name of project or program, etc.
• Conduct and/or arrange for volunteer orientation and training.
• Engage in volunteer management best practices.
• Responsible for the Volunteer Recognition Program.
• Consistent engagement with volunteers to express appreciation and build rapport.
• Update and maintain an accurate count of individuals and groups on our Volunteer Schedule.
• Communicate the schedule to the volunteer team and internal teams (Operations, Programs, and Development).
• Collaborate with volunteer team and internal teams (Operations, Programs, and Development).
• Assess volunteer needs across our programs and make recommendations for change.
• Respond to telephone, voicemail, written, and e-mail inquiries.
• Community Partnership & Outreach: Attend recruiting events within the community and perform community outreach to increase volunteer participation.
• Identify and evaluate qualified volunteers to take on volunteer leadership roles.
• Develop new engagement and recruitment strategies for volunteers, including virtual opportunities.
• Attend recruiting events within the community and perform community outreach to increase volunteer participation.
• Assist with special projects and events.

Skills

Volunteer management

Customer service

Public speaking

Time management

Multitasking

Interpersonal skills

Volunteer database

Communication skills

Bilingual English/Spanish

Education

High School Diploma

College coursework

Tools

Excel

Google Workspace

Job description

LA Food Bank is seeking a Volunteer Engagement Coordinator in Los Angeles, CA. This full-time clerical role focuses on recruiting, training, and supervising volunteers for on-site and off-site programs. Strong communication and organizational skills are essential to support multiple teams and events.

The position emphasizes relationship-building with volunteers and community partners, maintaining scheduling systems, and recognizing volunteers' contributions to fuel hunger relief efforts.