Market Manager

Jimmy Jazz; Waco (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Disability insurance

Retirement 403b

Telemedicine

EAP

Paid time off

On-site gym

Job summary

Central Texas Food Bank in Waco invites an experienced Market Manager to lead the on-site client-choice pantry and direct service pantries across 21 counties. You will oversee daily operations, engage with community members, and ensure programs meet requirements while expanding impact through partnerships.

The role requires 3+ years in program work, leadership experience, and a background in nutrition or public health.

Qualifications

• Bachelor's degree in nutrition, health education, social work, public health or a related field required.
• 3+ years of program-related experience.
• 2+ years of leadership experience, including supervision.
• Experience with project management, community nutrition, program design and evaluation preferred.
• Experience with a CRM system and proficiency in Microsoft Office.
• Strong communication and stakeholder engagement skills.
• Ability to manage programs within budget and on-time.

Responsibilities

• Oversee CTFB client-choice pantry operations and direct service programs to ensure quality and compliance.
• Develop strategic community partnerships to expand direct service programs.
• Establish program performance metrics and use data to guide improvements.
• Manage grants, budgets, and reporting to support program goals.
• Represent CTFB at community events and collaborate with multiple teams.
• Lead and develop a high-performing team focused on service excellence.

Skills

Leadership

Program management

Communication

CRM experience

Education

Bachelor's degree in nutrition, health education, social work, public health or related field

Master's degree preferred

Tools

CRM system

Microsoft Office

Job description

• Location 1402 Gholson Road,Waco, TX, 76704,United States
• Employee Type Full Time
• Required Degree 4 Year Degree
• Manage Others Yes

About Central Texas Food Bank

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin and its distribution hub in Waco, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Position Overview

The Market Manager will be is responsible for leading the development, growth, and success of the on-site client choice pantry and lead the efforts behind our CTFB direct service pantries embedded in the community across our 21 county service area. This includes, but not limited to, being present at the appropriate location to oversee daily operations, engage with visiting community members, evaluate hours of operation, and ensure communication efforts to the overall community regarding this effort. This position represents a critical step for the Food Bank in properly addressing food access and health among food insecure clients, helping those clients to live healthier, more stable and self-sustaining lives . The ideal candidate must possess successful experience in strategy and operational implementation of hunger fighting and health-focused programming.

Key Responsibilities

Program & Pantry Operations: Oversee CTFB client-choice pantry operations and direct service programs, ensuring effective service delivery, appropriate inventory, sanitation, documentation, and compliance with program requirements. In addition, ensure programs provide a welcoming, trauma-informed, strengths-based experience that supports client dignity and healthy food choices.

Community Partnerships & Program Expansion: Develop and maintain strategic community partnerships to expand CTFB direct service programs based on identified needs and service-area priorities. Lead partner outreach, onboarding, training, and ongoing support while serving as the primary liaison to ensure consistent, compliant program delivery.

Program Performance & Data: Establish and monitor program performance measures, using client, partner, and operational data to evaluate effectiveness, identify trends, forecast needs, and guide program improvements. Additionally, manage accurate data collection, reporting, partner documentation, and feedback processes, including surveys and program evaluations.

Grants & Financial Management: Oversee grant administration, compliance, performance metrics, and reporting requirements while identifying funding opportunities that support program goals. Develop and manage the annual program budget and ensure responsible use of financial and program resources.

Community & Organizational Representation: Represent CTFB professionally at community events, pantry sites, mobile distributions, and other community activities while modeling the organization’s values through collaborative, solutions-focused communication. In addition, performs additional responsibilities as needed to support organizational and community needs.

Team Leadership & Performance: Build a high-performing, collaborative team culture focused on accountability, continuous learning, and achievement of organizational goals. In addition, set clear performance expectations, regularly evaluate results, and coach and develop team members to strengthen technical, professional, and leadership capabilities.

Relationships Building and maintaining collaborative and meaningful relationships is a core component of this position. Reporting to the Director of Health and Wellness this position is within the Client Services department but will need to n urture strong connections with colleagues on various teams, especially with Empowerment Programs, Network Services, Logistics, and Production departments to ensure effective client programming and efficient flow of food.Proven and demonstrated professionalism and effective communication skills to achieve goals are necessary for this role.

Requirements

Your Qualifications

• Bachelor’s degree in nutrition, Health Education, Social Work, Public Health or a related field required; Master’s degree preferred
• 3+ years of program related experience
• 2+ years of leadership experience, including team member supervision and management.
• Experience with project management, community nutrition, program design and planning, management, and evaluation preferred.
• Experience with Customer Relationship Management (CRM) system and proficiency in Microsoft Office.
• Ability to communicate with, influence, and motivate partners, government officials, community organizations, and other stakeholders to ensure program success.
• Strong customer service orientation – both organizational and interpersonal. Ability to develop and maintain collaborative and professional relationships.
• Experience successfully administering multi-faceted client-based programs within budget and on-time.
• Experience developing innovative client-focused strategies and leading successful execution, in a dynamic, highly collaborative environment.
• Knowledge of central Texas and its network of services for low-income families.
• Exemplary presentation, interpersonal, and written and verbal communication skills.
• Strong moral compass with commitment to improving the lives of those we serve in a dignified environment.
• Belief in CTFB’s mission, vision, values and culture
• Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds.
• Display a commitment to service above all else.

Working Conditions

Hours of Operation:Generally,Monday –Saturday8:00 a.m. – 5:00 p.m.,alternating weekends amongst managementteamtomaintaina 5-day work week.In addition,some evening and weekend hours may berequired, especially during peak times, disaster response, or holidays

Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather. The position also requires working independently and with others on a team.

Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meetings for some positions.

Summary

We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:

• Medical, dental, and vision plans,
• company paid short and long term disability insurance plus employee life insurance,
• 403b retirement plan plus up to 5% matching contribution after one year of service,
• telemedicine for physical and mental health,
• employee assistance program,
• paid time off including paid holidays,
• outdoor seating area with a garden view, and an
• on-site gym (ATX) with a shower.

In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment.