Volunteer Coordinator Hospice

Gentiva Health Services, Inc.; Springfield (IL); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k match

Paid Time Off

FMLA & Leaves

Short/Long Term Disability

Mileage or Fleet Car Program

Cell Phone Reimbursement

Tuition Reimbursement

Job summary

Gentiva Hospice in Springfield, IL seeks a compassionate Volunteer Coordinator to recruit, train, supervise, and support volunteers serving patients and families. You will ensure adherence to hospice guidelines while acting as the voice for volunteers within the interdisciplinary team and community.

The role requires CPR cert, valid driver's license, and strong organizational skills; experience with volunteer management, communication, and record-keeping is essential.

Qualifications

• CPR certification required and valid driver's license.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with hospice regulations and program policies.
• Assess patient and family needs for volunteer services and coordinate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Skills

CPR certification

Driver's license

Public speaking

Interpersonal communication

Organizational skills

Record keeping

Education

Bachelor’s degree preferred or 4+ years related experience

Tools

Microsoft Office

Job description

Overview

Inspire Community. Support Patients. Coordinate with Heart.

We are seeking a compassionate and organized Volunteer Coordinator to join our hospice care team. In this vital role, you will recruit, train, supervise, and support volunteers who provide essential services to patients and families. As a key member of the interdisciplinary team, you will be the voice and advocate for volunteers while ensuring the program aligns with federal hospice regulations and community needs.

Key Responsibilities

• Supervise all volunteer activity within the designated service area.

• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.

• Assess patient and family needs for volunteer services and coordinate appropriate placements.

• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.

• Facilitate volunteer orientation and annual training requirements.

• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).

• Serve as liaison between volunteers and staff to promote strong communication.

• Represent the volunteer program at interdisciplinary team meetings and in the community.

• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.

• Participate in the hospice’s quality assessment and performance improvement activities.

• Support volunteers with regular communication and mentoring.

• Serve as a backup volunteer when needed.

• Assist with reviewing and updating volunteer policies and procedures.

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Salary Range – $23.70 - 27.90

Full Time Employee Benefits:

• Medical, Dental, Vision

• Wellness Program and Resources

• 401k match

• PTO

• FMLA, ADA and other federal and state required leaves

• Short/Long Term Disability

• HSA Contribution

• Mileage or Fleet Car Program

• Cell Phone Reimbursement (for eligible roles)

• Short Term Incentive (for eligible roles)

• Tuition Reimbursement

About You

Qualifications – What You'll Bring:

• CPR certification required

• Valid driver’s license, reliable transportation, and current auto insurance required

• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families

• Ability to build rapport with volunteers, staff, and community partners

• Strong organizational and record-keeping abilities

• Excellent verbal and written communication skills

• Proficiency in public speaking and group facilitation

• Flexible, empathetic, and capable of working independently and collaboratively

• Competent in Microsoft Office and other basic office equipment

Preferred Experience (Not Required):

• Bachelor’s degree preferred or at least four years of related experience

• Previous experience in healthcare, hospice, or volunteer administration

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Be the Heart Behind the Care.

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

Position Type: Full-Time

Company: Gentiva Hospice