Volunteer Coordinator

Socket.dev; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Job summary

Heartland Hospice is seeking a compassionate Volunteer Coordinator to recruit, train, supervise, and support volunteers who provide essential services to patients and families. You will advocate for volunteers and ensure compliance with hospice regulations while coordinating with the interdisciplinary team.

The role emphasizes organization, communication, and community involvement, with opportunities to mentor volunteers and contribute to quality improvement initiatives.

Qualifications

• CPR certification required.
• Valid driver's license, reliable transportation, and current auto insurance.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Proficiency in Microsoft Office and basic office equipment.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Ensure Medicare Hospice Conditions of Participation compliance.
• Assess patient and family needs for volunteer services and placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Maintain health screening requirements and records.
• Serve as liaison between volunteers and staff to promote communication.
• Represent the program at interdisciplinary meetings and in the community.
• Maintain volunteer records, visits, evaluations and monthly stats.
• Participate in quality improvement activities and mentoring.

Skills

CPR certified

Driver's license

Public speaking

Communication skills

Organizational skills

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Overview

Inspire Community. Support Patients. Coordinate with Heart.

We are seeking a compassionate and organized Volunteer Coordinator to join our hospice care team. In this vital role, you will recruit, train, supervise, and support volunteers who provide essential services to patients and families. As a key member of the interdisciplinary team, you will be the voice and advocate for volunteers while ensuring the program aligns with federal hospice regulations and community needs.

Key Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

About You

Qualifications – What You'll Bring:

• CPR certification required
• Valid driver's license, reliable transportation, and current auto insurance required
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families
• Ability to build rapport with volunteers, staff, and community partners
• Strong organizational and record-keeping abilities
• Excellent verbal and written communication skills
• Proficiency in public speaking and group facilitation
• Flexible, empathetic, and capable of working independently and collaboratively
• Competent in Microsoft Office and other basic office equipment

Preferred Experience (Not Required):

• Bachelor's degree preferred or at least four years of related experience
• Previous experience in healthcare, hospice, or volunteer administration

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Heartland Hospice

Our Company

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care:Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care:Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care:Heartland Home Health
• Advanced illness management:Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.