Volunteer Coordinator

Grace Healthcare Services; Gloucester (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Grace Healthcare Services is seeking a Volunteer Coordinator to manage our volunteer program in alignment with company policies and federal/state guidelines. The role involves screening, recruiting, orienting, and training hospice volunteers for patient and non-patient care settings to provide excellent client service and quality care.

The position includes supervisory duties, coordinating trainings, and maintaining records, communications, and program documentation across the hospice team.

Qualifications

• A minimum of 1 year Volunteer Coordinator experience preferred, particularly in recruitment, training and supervision of volunteers.
• Excellent administrative abilities, outstanding interpersonal skills with the ability to communicate effectively, sensitively, and compassionately.

Responsibilities

• Recruit, select and assign volunteers for patients/families with input from the Interdisciplinary Team.
• Notify volunteers of patient information and changes including patient transitions.
• Ensure up-to-date charting and submission of progress notes by volunteers.
• Maintain monthly reports and documentation of assignments including service hours.
• Plan and implement volunteer training courses and in-services.
• Participate in Interdisciplinary Team meetings and other staff events.

Skills

Administrative skills

Interpersonal skills

Job description

Join Our Compassionate Team at Grace Healthcare Services!

About Us

Founded in 2005, Grace Healthcare Services is dedicated to providing exceptional hospice care throughout New Jersey. We are committed to honoring the lives of our patients by delivering care with dignity, respect, and compassion. Our team is made up of individuals who understand the privilege of serving patients and families during their most critical moments.

Role Overview

The Volunteer Coordinator maintains the Grace Healthcare Services volunteer program with compliance of company policies and procedures and federal and state guidelines. The Volunteer Coordinator screens, recruit, orients and trains prospective Hospice volunteers in both patient care and non-patient care settings to provide excellent customer service and quality client care.

Key Responsibilities

This position has supervisory duties

• Recruit, select and assign volunteers for newly admitted patients/families with input from the Interdisciplinary Team and to work in the office as needed.
• Notify volunteers of patient information and changes including patient transitions.
• Assess the volunteers' working relationship with the team.
• Be available by phone or in person for the volunteer(s) to discuss their role with patients/families.
• Maintain a regular flow of correspondence, notices and verbal contact with all volunteers.
• Ensure up-to-date and timely charting and submission of progress notes; contact volunteers when updates are not submitted.
• Maintain accurate documentation of assignments including monthly and quarterly service hours and wages.
• Maintain monthly Brightree reports: scan progress notes, enter visits into AFO, update care plans.
• Ensure documentation of services to all patients and families are added to the patient's medical chart.
• Plan and implement the volunteer training course.
• Plan in-services for volunteers as well as other special events.
• Participate as a member of the Interdisciplinary Team and attend other staff meetings as appropriate.
• Attend outside Hospice organization meetings and events.
• Maintain record of volunteer attendance at in-services, support groups, and other special events.
• Supervise the publication of a volunteer newsletter.
• Adhere to the practice of confidentiality with regard to patients, staff, customers and all aspects of the organization.
• Ensure that Grace Healthcare Services best practices are incorporated into all job activities/responsibilities.
• Perform other duties as necessary.

Qualifications

• A minimum of 1 year Volunteer Coordinator experience preferred particularly in recruitment, training and supervision of volunteers
• Excellent administrative abilities, outstanding interpersonal skills with the ability to communicate effectively, sensitively, and compassionately