Volunteer Coordinator

Berger Health System; Columbus (OH); On-site; USD 32,000 - 46,000; Part time

Job summary

OhioHealth Marion General Hospital is seeking a Volunteer Coordinator to supervise and train volunteers, manage schedules, and support Pastoral Care and Ethics communications. This part-time role focuses on information desks, lounges, and patient-facing support, while maintaining HIPAA compliance and coordinating with staff across departments.

The ideal candidate will have strong customer service skills, experience with volunteer databases, and proficiency with Word/Excel.

Qualifications

• High School or GED required.
• Associate's Degree or High School Diploma with related work experience.
• 3–5 years customer service experience preferred.
• Excellent customer service skills and professional appearance.
• Computer knowledge including Word and Excel; familiarity with volunteer databases and payroll software.

Responsibilities

• Coordinate, supervise and train volunteers to maintain hospital volunteer coverage.
• Maintain and update the volunteer database; generate reports as requested.
• Schedule meetings and manage the on-call chaplain schedule; assist in Pastoral Care.
• Order supplies, arrange rooms, and manage catering requests for volunteer activities.
• Ensure HIPAA privacy, safety, and Joint Commission readiness for Volunteer Services.

Skills

Customer service

Word

Excel

Volunteer database

Desktop publishing

Payroll software

Education

High school diploma or GED

Associate's degree or higher

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:The Volunteer Coordinator is responsible for coordination, supervision and training of volunteers according to need/priority in order to maintain hospital volunteer coverage. These areas include, but are not limited to; functions at the information desks and the lobbies, mail and flower distribution, surgery/ICU/OB lounges including the cleanliness and order of information desks and required computer equipment, as well as making sure related supplies are ordered and dispersed. The position also provides administrative support for the Manager of Volunteer Services as well as for the Director or Site Manager of Pastoral Care, including the scheduling of meetings, and the oversight and distribution of the hospital chaplain on-call schedule. This position also coordinates meetings and disseminates materials required for the Hospital Ethics Advisory Committee and supports communication between Marion General Hospital and the OhioHealth Mission and Ministry DepartmentResponsibilities And Duties:1. Abides by HIPAA regulations, which help protect the privacy, security and confidentiality of patient health information. 2. Coordinates, schedules and assigns all service volunteers including Information Desk if applicable e according to need/priority to maintain proper flow of services. Organizes and maintains master schedule of volunteers. 3. Receives/screens visitors and telephone calls for the offices of Volunteers Services and Pastoral Care, and responds to general inquiries. 4. Develop relationships with department staff where volunteers will be assigned. 5. Assists in the training of service volunteers. 6. Reviews volunteer applications, performs reference checks, interviews volunteer applicants and schedules orientation for all new service volunteers. 7. Orders supplies within budget; sets up volunteer orientation, schedules rooms, manages catering requests. 8. Visits ill volunteers in hospital and attend funerals when appropriate. 9. Maintains/updates the volunteers database, provides reporting. Maintains all department personnel files are current and meet Joint Commission requirements. 10. Responsible for producing the Volunteer newsletter 1 1. Maintains the volunteer database and creates reports as requested. 12. Functions as the Health Stream Administrator for Volunteer Services and Pastoral Support and completes the bi-weekly payroll for Volunteer Services. 13. Prepares, updates and distributes the on-call chaplain schedule to chaplains and hospital staff. 14. Manages volunteer files and ensures they meet Joint Commission standards. 15. Maintains the clergy visitation database. 16. Maintains the log of ethics cases in the OhioHealth Ethics Case Summary System. 17. Performs various clerical and support duties for Volunteer Services and Pastoral Support, using computer software as appropriate, including: creating, updating, proofing, copying, editing, maintaining and filing of information and records, monthly reports, memos, letters, and other correspondence. Maintains records related to attendance, payroll, purchase orders, etc. Coordinates meetings, provides administrative support and assists in maintaining calendars for Manager/Director Volunteers Services and Pastoral Care. 18. Other duties as assigned.As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any timeMinimum Qualifications:High School or GED (Required)Additional Job Description:Associate's Degree, or High school Diploma and previous related work Experience . Excellent Customer service skills, Friendly, outgoing personality, Professional Appearance, Computer knowledge including Microsoft Word and Excel and knowledge of (or ability to learn) volunteer database, desktop publishing, OhioHealth Ethics Case summary database and payroll software. 3 - 5 yrs. customer service Experience .Work Shift:DayScheduled Weekly Hours :24DepartmentVolunteer ServicesJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment