Volunteer Coordinator

Hospice-of-the-Piedmont; Charlottesville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

403(b) Retirement Plan with employer

Flexible Spending Accounts

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Hospice of the Piedmont seeks a Volunteer Coordinator to cultivate a dedicated network of volunteers who provide comfort and companionship to patients and families. You will lead recruitment, training, recognition, and ongoing engagement to ensure volunteers feel valued, prepared, and inspired to make a lasting impact every day.

Responsibilities include managing the Veterans Services Program, maintaining records, supporting volunteer check-ins, and coordinating volunteer assignments with staff.

Qualifications

• Experience working with veterans, veteran service organizations, or military communities preferred.
• Bachelor’s degree in related field or equivalent experience (volunteer management, adult education, communications, humanities, human resources, community development).
• Experience supervising administrative support activities in hospice or health care is preferred.
• Driver’s license and access to a personal automobile with insurance.

Responsibilities

• Coordinate Veteran Services Program activities, recruit veteran volunteers, and manage program data and records.
• Maintain records for volunteers and contractors, ensuring confidentiality and compliance.
• Support weekly Check-In Caller program and match patient requests with volunteers.
• Recruit, select, supervise, and retain assigned volunteers; provide training and ongoing education.
• Oversee volunteer assignments, observe performance, and address feedback or issues.
• Assist with training and continuing education for volunteers and contractors.
• Ensure compliance with laws, Medicare regulations, and organizational policies.
• Provide support via phone or in person to volunteers and staff and navigate volunteer management systems.
• Assist with Volunteer Appreciation and department events.

Skills

Self-motivated

Attention to detail

Written communication

Oral communication

Highly organized

Excel

EMR

Database systems

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Description

At Hospice of the Piedmont, every volunteer hour helps bring comfort, dignity, and compassionate care to our community.

Are you passionate about connecting people with meaningful opportunities to serve? As our Volunteer Coordinator, you will cultivate a dedicated network of volunteers who bring comfort, companionship, and support to those we serve. Through recruitment, training, recognition, and ongoing engagement, you will help ensure volunteers feel valued, prepared, and inspired to make a lasting impact every day.

Responsibilities:

• Responsible for our Veterans Services Program; coordinating veteran pinning’s, engaging in community veteran events, recruitment of veteran volunteers, day to day support for our veteran volunteers, managing and tracking data and records.
• Responsible for the maintenance of records and personnel files for all volunteers and paid contractors.
• Involved with the management of weekly Check-In Caller program.
• Support for matching patient requests with volunteers, processing volunteer requests and assignments, and inputting volunteer hours into data system.
• Assists with recruitment, selection, supervision, and retention of assigned volunteers.
• Assists with oversight and evaluation of assignments of volunteers through direct observation (joint home visits), review of documentation and any feedback received concerning a volunteer’s performance.
• Assists with training and continuing education for all volunteers and paid contractors.
• Assures compliance with local, state, and federal laws, Medicare regulations and established personnel policies and procedures. Adheres to the practice of confidentiality regarding patients, families, staff, volunteers, and the organization.
• Available by phone or in person to support volunteers as well as staff with patient/assignment questions or concerns, and navigation of online volunteer management system.
• Assist with Volunteer Appreciation, monthly Remembrances, and other department and HOP events.

Essential Skills to Success:

• Self-motivated; demonstrates initiative and anticipates needs.
• Strong attention to detail, proofreading, written, and oral communication skills.
• Highly organized; able to manage multiple priorities simultaneously and effectively. Advanced Microsoft Office skills (especially Excel), ability to learn EMR and database systems.

Qualifications:

• Experience working with veterans, veteran service organizations, or military communities strongly preferred. Knowledge of military culture, veteran issues, and veteran support programs.
• Bachelor’s degree in related field or equivalent experience (volunteer management, adult education, communications, humanities, human resources, community development).
• Experience in the supervision of administrative support activities with hospice or health care organization preferred.
• Driver’s license, personal automobile and current automobile liability insurance.

Physical Requirements:

• Lifting up to 20 pounds
• Verbal and written communication skills, including ability to use phone and computer efficiently
• Must be able to effectively communicate with patients, families, volunteers, and staff, with or without reasonable accommodation.
• Extended duration of computer-based, sedentary work
• Regular travel is required within Hospice of the Piedmont’s service area for volunteer supervisions, meetings, and trainings.

Hospice of the Piedmont offers you the opportunity to reconnect with all of the reasons you went into nursing in the first place, along with competitive wages and a comprehensive benefits package which includes Medical, Dental, Life, 403(b) Retirement Plan with employer matching, Flexible Spending Accounts, Employee Assistance Program, Paid Time Off, and Paid Holidays.

Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.

"Actual starting pay will be based on relevant experience and qualifications"