Voluntary Services Officer

US-Department-of-Veterans-Affair; Baltimore (MD); On-site; USD 75,000 - 110,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Voluntary Services Officer to supervise Voluntary Service Specialists and Program Specialists at the Baltimore VA Medical Center and affiliated facilities.

The role coordinates day-to-day activities of the Center for Development & Civic Engagement/Voluntary Service and supports Public Affairs and Community Outreach efforts. The incumbent will develop and oversee volunteer recruitment, placement, training, retention, and recognition programs, manage

Qualifications

• Experience coordinating volunteer, philanthropic development, and community engagement programs in healthcare settings.
• Experience supervising personnel, assigning work, evaluating performance, and identifying training needs.
• Experience developing and implementing strategic and operational plans, policies, and performance improvements.
• Experience managing volunteer recruitment, placement, training, retention, and recognition programs.
• Experience managing budgets, gifts, and donations in accordance with laws and regulations.
• Experience establishing partnerships with community organizations and external stakeholders.
• Experience conducting program evaluations and implementing corrective actions.
• Ability to travel to conventions, health fairs and conferences to promote the program.

Responsibilities

• Supervise Voluntary Service Specialists and Program Specialists across multiple VAMCs.
• Coordinate day-to-day activities of Center for Development & Civic Engagement/Voluntary Service.
• Assist with support activities for Public Affairs and Community Outreach Programs.
• Travel to VAMCHS facilities and external events to promote the program.
• Attend meetings and conduct program reviews to ensure quality and compliance.

Skills

Supervisory experience

Volunteer program management

Budget and resource management

Partnership development

Program evaluation

Job description

The Voluntary Services Officer is responsible for supervising Voluntary Service Specialists and Program Specialists at the Baltimore VA Medical Center (VAMC), Perry Point VAMC, and at the Loch Raven VAMC. Responsible for supervising and managing the coordination of the day-to-day activities of the Center for Development & Civic Engagement/Voluntary Service and assisting with various support activities for the Public Affairs and Community Outreach Programs throughout the VAMHCS.

SPECIALIZED EXPERIENCE: One (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-12 level in the Federal service. Specialized experience includes: managing, coordinating, and evaluating comprehensive volunteer service, philanthropic development, and community engagement programs within a healthcare or similarly complex organization; providing supervisory oversight of personnel, including assigning work, evaluating performance, and identifying training needs; developing and implementing strategic and operational plans, policies, procedures, and performance improvement initiatives; administering volunteer recruitment, placement, training, retention, and recognition programs; managing budgets, donated funds, gifts, and organizational resources in accordance with applicable laws and regulations; establishing and maintaining strategic partnerships with community organizations and external stakeholders; conducting program evaluations, identifying operational deficiencies, and implementing corrective actions; and providing technical advice and analytical reports.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Requirements: The work requires considerable walking, bending and lifting on a regular and recurring basis in order to facilitate many of the activities supported by proactive volunteer, gifts and donations, media relations, and community outreach programs. Lifting, carrying and transporting items weighing more than 25 pounds, such as boxes of brochures and audio-visual equipment, it is not uncommon when setting up presentations or carrying out program activities. While in the office, the work is sedentary in part involving writing at a desk, working at a computer terminal, conferring with others, and attending conferences, meetings, and interviews. Considerable standing and walking throughout each of the medical centers and outpatient clinics is required. Driving or riding in a vehicle is also required on a routine basis to attend outside meetings, interviews, and special events. Must attend lengthy meetings, both during and after regular scheduled work hours. The incumbent travels to numerous conventions, health fairs and conferences to promote the health care system and the volunteer and gifts and donations program. This involves carrying, lifting, and assembling displays. Travel to other VAMCHS facilities is also required on a regular basis for meetings, education, supervision, and program reviews.