Voice Technician

Competitive Range; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Competitive Range in Arlington, Virginia, is seeking a Voice Technician to manage and maintain voice communication systems. This role involves ensuring compliance with Department of Defense standards while providing troubleshooting and support. Candidates must have an active TS/SCI Clearance and strong customer service skills.

The ideal applicant will have a Bachelor's Degree in a related field and experience with VoIP and telephony technologies. Competitive Range offers a collaborative work environment focused on professional growth.

Qualifications

• Active TS/SCI Clearance.
• Solid knowledge of VoIP and traditional telephony systems.
• Familiarity with TCP/IP protocol suite.

Responsibilities

• Install, configure, and maintain voice communications systems.
• Perform regular maintenance checks and troubleshoot issues.
• Provide technical support for users experiencing voice service problems.

Skills

Customer service skills

Problem analysis and problem-solving

Attention to detail and accuracy

Outstanding mathematics and IT abilities

Education

Bachelor's Degree in a related technical discipline

Tools

MS Office

Job description

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment. Competitive Range Solutions requires the expertise of a talented and experienced Voice Technician to assist in the direction and management of the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team. The Voice Technician is a key member of the Telecommunications and Voice Services team and is responsible for installing, maintaining, and troubleshooting voice communication systems within the organization. This role focuses on ensuring optimal performance and reliability of voice services, adhering to DoD STIG and engineering standards. The Voice Technician must have a solid foundation in telecommunications principles, specifically voice communications, and be committed to maintaining high-security standards and operational efficiency.

Roles And Responsibilities

• Install, configure, and maintain voice communications systems, including VoIP and traditional telephony systems, ensuring compliance with DoD STIGs and relevant engineering standards.
• Perform regular maintenance checks and troubleshoot voice communications systems to resolve issues promptly, minimizing downtime and ensuring continuous service availability.
• Assist in the documentation and baseline configuration of voice communication assets, ensuring accurate representation and reporting within the DoD-provided system.
• Provide technical support to users experiencing issues with voice services, working closely with IT support teams and external vendors as needed. Collaborate with network infrastructure teams to ensure seamless integration and operation of voice and data systems.
• Assist in preparing reports related to voice system installations, maintenance, compliance, and performance.

Qualifications/Experience

• Active TS/SCI Clearance
• Configure, maintain, troubleshoot, and fix issues of the data network and telephony system (ISDN, VoIP, VoSIP, Teleconferencing, Devices, etc.) and associated technologies in conformity with DoD processes and standards.
• Solid customer service and support skills in a high-visibility environment.
• The candidate must have fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and be well-versed in the MAC and IP addresses.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Outstanding mathematics and IT abilities.
• Proficient in preparing detailed cost estimate reports.
• Proficient in relevant software tools, including MS Office.

Education/Certifications

• Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical training, or work experience (required)
• One or more of the following active network certifications or related Telephony certifications from Avaya, Nortel, AT&T, etc. (required)