VOIP Technician

MatchPoint; Indianapolis (IN); On-site; USD 41,000 - 44,000; Full time

Job summary

MatchPoint Solutions, a growing IT-Engineering services company, seeks a Cisco VoIP Installation Technician for onsite work in Indianapolis, IN. The role supports deployment, installation, maintenance and troubleshooting of Cisco voice and unified communications.

Location is Indianapolis with a 12-month duration and a rate of $30 to $32 per hour. Candidates should have strong Cisco CUCM, IP phones, and networking skills, plus comfort with customer-facing deployments and enterprise voice projects.

Qualifications

• Minimum 3 years of Cisco VoIP installation and support experience.
• Experience with Cisco Unified Communications Manager (CUCM).
• Experience deploying and troubleshooting Cisco IP Phones.
• Understanding of TCP/IP networking concepts.
• Knowledge of VLANs, DHCP, DNS, and QoS.
• Experience supporting SIP trunking and voice gateway solutions.
• Ability to read network diagrams and technical documentation.
• Strong troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Valid driver’s license and reliable transportation.
• CCNA or CCNP certifications are a plus.

Responsibilities

• Install, configure, and deploy Cisco IP phones and associated VoIP hardware.
• Perform voice service moves, adds, changes, and disconnects.
• Support CUCM deployments and upgrades.
• Install and troubleshoot voice gateways, analog gateways, and related equipment.
• Test and resolve VoIP registration, connectivity, and call quality issues.
• Coordinate site readiness activities and validate voice network requirements.
• Install, label, terminate, and test voice and network cabling.
• Participate in voice migrations, cutovers, and system upgrades.
• Maintain accurate documentation of installations, inventory, and configurations.
• Collaborate with network engineering teams to support VLAN, DHCP, DNS, and QoS requirements.
• Provide technical assistance and support to end users.
• Follow change management, safety, and security procedures.

Skills

Cisco VoIP installation

CUCM

Networking concepts

VLANs

DHCP

DNS

VoIP troubleshooting

Independent work

Communication skills

Education

CCNA certification

CCT certification

Tools

CUCM

Cisco Unity Connection

Cisco Voice Gateways

Cisco Catalyst Switches

Job description

MatchPoint is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.

Location : Indianapolis, IN

Duration : 12 Months

Rate : $30 to $32 per hour

We are seeking an experienced Cisco VoIP Installation Technician to support the deployment, installation, maintenance, and troubleshooting of Cisco voice and unified communications solutions in the Indianapolis, Indiana area.

This position requires onsite attendance five days per week and is ideal for a technician who enjoys customer facing work, enterprise voice deployments, and telecommunications infrastructure projects.

Responsibilities

• Install, configure, and deploy Cisco IP phones and associated VoIP hardware.
• Perform voice service moves, adds, changes, and disconnects.
• Support Cisco Unified Communications Manager (CUCM) deployments and upgrades.
• Install and troubleshoot voice gateways, analog gateways, and related equipment.
• Test and resolve VoIP registration, connectivity, and call quality issues.
• Coordinate site readiness activities and validate voice network requirements.
• Install, label, terminate, and test voice and network cabling.
• Participate in voice migrations, cutovers, and system upgrades.
• Maintain accurate documentation of installations, inventory, and configurations.
• Collaborate with network engineering teams to support VLAN, DHCP, DNS, and Quality of Service requirements.
• Provide technical assistance and support to end users.
• Follow change management, safety, and security procedures.

Qualifications

• Minimum 3 years of Cisco VoIP installation and support experience.
• Experience with Cisco Unified Communications Manager (CUCM).
• Experience deploying and troubleshooting Cisco IP Phones.
• Understanding of TCP/IP networking concepts.
• Knowledge of VLANs, DHCP, DNS, and Quality of Service.
• Experience supporting SIP trunking and voice gateway solutions.
• Ability to read network diagrams and technical documentation.
• Strong troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Valid driver’s license and reliable transportation. Preferred Qualifications:
• Cisco Certified Technician (CCT) preferred not required
• Cisco Certified Network Associate (CCNA) preferred not required
• Experience with Cisco Unity Connection.
• Experience with Cisco CUBE and voice gateway technologies.
• Structured cabling experience.
• Experience integrating Cisco voice environments with Microsoft Teams Voice solutions.

Tools and Technologies

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco Voice Gateways
• Cisco Catalyst Switches
• SIP
• TCP/IP
• DHCP
• DNS
• VLANs
• Quality of Service (QoS)
• Structured Cabling Tools

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.