Telecommunications Mechanic

People, Technology & Processes, LLC; Frederick (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

People, Technology & Processes, LLC is looking for a Telecommunications Mechanic to work at Fort Detrick, MD. The role includes maintenance of voice services, troubleshooting VoIP issues, and ensuring compliance with security standards. Candidates must have a DoD 8570 IAT Level 2 certification and relevant VoIP experience.

This position requires strong customer service skills and the ability to administer complex VoIP systems effectively, ensuring that all services operate without interruption.

Qualifications

• Familiarity with CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP certifications.
• Strong knowledge of VoIP platforms and troubleshooting.
• Experience in administrative roles regarding VoIP services.

Responsibilities

• Administer and maintain voicemail systems and user accounts.
• Monitor and troubleshoot VoIP trunks and services.
• Provide customer support for issues related to voice services.

Skills

VoIP communication systems

Cybersecurity knowledge

Customer service

Troubleshooting VoIP issues

Education

DoD 8570 IAT Level 2 certification

Tools

Callegra Callware or equivalent

Telephone Management System (TMS)

Job description

Position Title

Telecommunications Mechanic

Location

Fort Detrick, MD

Clearance Level Required

Secret

Responsibilities

• Serves as the Alternate Inside Plant Section Chief in the absence of the ISP Section Chief.
• Perform operations and maintenance (O&M) of post‑VMOD Inside Plant voice services, with emphasis on VoIP platforms, call routing, user provisioning, and service assurance, rather than legacy TDM switching.
• Provide day‑to‑day administration of VoIP services, including user profiles, device configuration, class of service, feature activation, and troubleshooting of IP‑based voice endpoints.
• Serve as a primary customer service interface for voice services, resolving user issues related to call quality, voicemail, softphones, desk phones, mobility features, and service availability.
• Configure, modify, and remove VoIP and analog gateway circuits, ensuring proper integration with the enterprise network and adherence to cybersecurity and configuration standards.
• Administer and maintain voicemail systems and user accounts; experience with Callegra Callware or equivalent VoIP voicemail platforms preferred.
• Ensure Emergency 911 (E911) service accuracy, including:
  • Validation of station‑level and user‑based location data
  • Coordination of adds, moves, and changes (MACs) to maintain accurate Public Safety Answering Point (PSAP) & AlternAtate AT&T (IP‑FLEX) records
  • Troubleshooting E911 call routing, location discrepancies, and compliance issues
• Monitor and troubleshoot VoIP trunks, SIP services, gateways, and session management components to ensure high availability and call quality.
• Perform preventive maintenance and fault isolation for ISP voice infrastructure, identifying issues related to software, hardware, network dependencies, or configuration errors.
• Maintain accurate voice service documentation, including call routing diagrams, user records, E911 location mappings, circuit inventories, and configuration records within the Telephone Management System (TMS) or equivalent platform.
• Execute work order and trouble ticket administration, ensuring timely response, accurate documentation, and customer communication throughout resolution.
• Support remote diagnostics, component replacement, emergency service restoration, and technical documentation updates as required.
• Coordinate with vendors and service providers for circuit installations, VoIP services, and troubleshooting activities.
• Maintain strong customer rapport, proactively communicating service impacts, changes, and resolutions in a professional, service‑oriented manner.
• Support quality assurance and post‑deployment validation, ensuring voice systems and services operate as designed following modernization or configuration changes.
• Comply with all safety, security, and regulatory requirements, including DoD training, Information Assurance, and site‑specific policies.
• Perform other duties as assigned in support of contract requirements.

Qualifications

DoD 8570 IAT Level 2. At least one of the following must be current and maintained:

• CCNA Security: Cisco Certified Network Associate Security (CCNA) demonstrates you have the skills needed to develop a secure infrastructure and mitigate cyberthreats.
• CySA+: This is an intermediate‑level exam for security professionals focusing on vulnerability and threat analysis.
• GICSP: The Global Industrial Cyber Security Professional demonstrates your knowledge to secure critical infrastructure assets.
• GSEC: GIAC® Security Essentials is a certification exam that demonstrates hands‑on IT security capability.
• Security+ CE: Security+ is a CompTIA exam focusing on cybersecurity issues.
• CND: EC‑Council’s Certified Network Defender (CND). The certificate is used to demonstrate knowledge in defensive cyber operations (Blue‑Teaming). The CND certification teaches IT professionals about defensive mechanisms when protecting IT Systems against cyberattacks.
• SSCP: Systems Security Certified Practitioner shows you have the skills needed to manage and monitor IT infrastructures and apply security policies.
• Knowledge and experience with Avaya and VoIP communications systems