VoIP Support Engineer: Grow with SIP & Cloud

SCG Connected; Town of Bolton (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

22 Days Holiday – increasing to 23, 24

Buy Holiday Scheme

Career Development and Progression

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Cycle to Work Scheme

SCG Mobile Benefit

Employee Referral Bonus

Annual Salary Reviews

Pension Scheme

Free On-Site Parking

Charity Events

Job summary

SCG Connected is seeking a Technical Support Engineer in Bolton to join our VoIP team. You will troubleshoot SIP trunks, call quality, and connectivity while supporting customers with installation and configuration of VoIP hardware and software.

The role requires 1–2 years in IT or broadband technical support, solid networking knowledge (TCP/IP, DNS, DHCP), and excellent communication. Desirable certifications include CompTIA A+, CCNA, Network+ and experience with 3CX and Wireshark.

Qualifications

• 1–2 years in IT or broadband technical support.
• Strong networking fundamentals: TCP/IP, DNS, DHCP.
• Excellent communication and customer service skills.
• Willingness to learn VoIP technologies.

Responsibilities

• Provide technical support for VoIP systems, troubleshooting SIP trunks and call quality.
• Configure and maintain VoIP infrastructure, including IP phones and gateways.
• Respond to and manage support tickets with timely resolutions.
• Assist customers with installation and troubleshooting of VoIP hardware and software.
• Identify and diagnose network issues affecting VoIP services.
• Collaborate with internal teams on complex issues.
• Document solutions and best practices for internal and customer use.
• Stay updated on VoIP trends and security protocols.

Skills

Networking fundamentals

Customer service

Problem solving

Tools

3CX

Wireshark

Ping

Traceroute

Job description

SCG Connected is seeking a Technical Support Engineer in Bolton to join our VoIP team. You will troubleshoot SIP trunks, call quality, and connectivity while supporting customers with installation and configuration of VoIP hardware and software.

The role requires 1–2 years in IT or broadband technical support, solid networking knowledge (TCP/IP, DNS, DHCP), and excellent communication. Desirable certifications include CompTIA A+, CCNA, Network+ and experience with 3CX and Wireshark.