VoIP & MSP Technical Support Specialist

ALLO Communications LLC; Mission (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Health, vision, and dental coverage

Earned Time Off (ETO)

Job summary

ALLO is seeking a Technical Support Representative to serve as the front line of our customer experience, supporting VoIP and MSP clients with high-impact technical needs. You will troubleshoot issues, engage with customers, and manage tickets to deliver timely resolutions.

You will work in a fast-paced, support-driven environment where strong communication and problem-solving are valued. Join a team that values people, collaboration, and continuous improvement at ALLO.

Qualifications

• 2+ years of customer support experience, ideally in a technical or call-center environment.
• Technical aptitude and a passion for troubleshooting and problem-solving.
• Experience with VoIP or MSP environments is a strong plus.

Responsibilities

• Serve as the primary point of contact for customer support via phone and email.
• Troubleshoot VoIP and MSP service issues, identifying root causes and resolving or escalating as needed.
• Work within a ticketing system to track, prioritize, and manage support requests.
• Configure services and assist with provisioning and changes to customer environments.
• Collaborate with Tier 2 support and internal teams on complex technical issues.
• Maintain clear, detailed documentation of customer interactions and technical resolutions.
• Deliver a high level of customer service while managing multiple priorities.

Skills

Customer service

Analytical skills

Communication

Teamwork

Time management

Troubleshooting

Education

Associate degree / 2 years related experience

Job description

ALLO is seeking a Technical Support Representative to serve as the front line of our customer experience, supporting VoIP and MSP clients with high-impact technical needs. You will troubleshoot issues, engage with customers, and manage tickets to deliver timely resolutions.

You will work in a fast-paced, support-driven environment where strong communication and problem-solving are valued. Join a team that values people, collaboration, and continuous improvement at ALLO.