VoIP Lead

Insight Global; Newton (NJ); On-site; USD 125,000 - 200,000; Full time

Job summary

Insight Global is seeking a senior VoIP expert to own the reliability, scalability, and operational excellence of a carrier-grade voice platform. You will collaborate with development teams to ensure systems are resilient and highly available, capable of handling production traffic at scale.

The ideal candidate has led outages, strong SIP routing knowledge, and hands-on experience with Asterisk/OpenSIPS/Kamailio, Twilio, and observability tools.

Qualifications

• 7+ years of hands-on VoIP engineering or operations experience.
• Deep expertise with SIP routing and carrier-grade voice environments.
• Strong experience with Asterisk, OpenSIPS, and/or Kamailio.
• Experience supporting high-availability production systems.
• Proven track record resolving critical outages and reliability issues.
• Twilio experience.
• SBC, voice routing, and carrier interconnect experience.
• Homer/HEP, Wireshark, or SIP troubleshooting tools.
• Prometheus, Grafana, or observability platforms.
• Linux administration and automation scripting.
• Telecom startup or hosted voice provider experience.
• Experience leading on-call operations and incident response.

Responsibilities

• Own reliability and uptime of VoIP infrastructure.
• Lead architecture reviews focused on scalability and fault tolerance.
• Troubleshoot complex SIP and voice-networking issues.
• Build monitoring, observability, and operational best practices.
• Create disaster recovery and failover strategies.
• Mentor technical teams on VoIP operations and reliability engineering.

Skills

VoIP engineering

SIP routing

Asterisk

OpenSIPS

Kamailio

High availability

Observability

Incident response

Linux scripting

Twilio

SBC interconnect

Tools

Prometheus

Grafana

Wireshark

Homer/HEP

SIP tools

Job description

Job Description

We are seeking a senior VoIP expert to own the reliability, scalability, and operational excellence of a carrier-grade voice platform. This role will partner closely with development teams to ensure systems are resilient, highly available, and capable of supporting production traffic at scale. The ideal candidate has experienced major production outages firsthand and knows how to prevent them from happening again.

• Own reliability and uptime of VoIP infrastructure.
• Lead architecture reviews focused on scalability and fault tolerance.
• Troubleshoot complex SIP and voice-networking issues.
• Build monitoring, observability, and operational best practices.
• Create disaster recovery and failover strategies.
• Mentor technical teams on VoIP operations and reliability engineering.

Compensation

The yearly salary for this role will range from $125,000 - $200,000 based on relevant skills and experience.

Skills and Requirements

• 7+ years of hands-on VoIP engineering or operations experience.
• Deep expertise with SIP routing and carrier-grade voice environments.
• Strong experience with Asterisk, OpenSIPS, and/or Kamailio.
• Experience supporting high-availability production systems.
• Proven track record resolving critical outages and reliability issues.
• Twilio experience.
• SBC, voice routing, and carrier interconnect experience.
• Homer/HEP, Wireshark, or SIP troubleshooting tools.
• Prometheus, Grafana, or observability platforms.
• Linux administration and automation scripting.
• Telecom startup or hosted voice provider experience.
• Experience leading on-call operations and incident response.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].